Overall Ratings & Reviews Heart of the City - Free Parking

First off a little delay in communicating check in instructions. The location is down some narrow alleyways. There are 6 lock boxes for keys, so that took a little figuring out. Kind of like going to an escape room but in reverse. Once inside the smell hits you. Bachelor party vibes. The smell of urine or vomit covered by sanitizer scent. And that was just the entry to the building. Up some stairs that are either stained with blood or someone’s beverage. Upon entry to the apartment things seemed a little better but soon we would realize the flaws. The upstairs is fine and the sofa bed worked. Extra linens were available as well as a second bathroom. Now, to the dungeon. Down a very narrow spiral staircase the main bedroom is found as well as the bathroom with a shower. Regarding the bathroom the floor tiles felt to be collapsing under our weight. The smell of mold and moisture also gets stronger down there. The tub had a continuous leak of the hot water which was concerning as there is a sign upon entering the apartment mentioning a small water heater. With some finagling I was able to get it to stop. Entering the dark and musty bedroom you find more stains and carpet lifting up around the edges. I imagine the mold smell has something to do with what is underneath the carpet. The bed was fine and bedding was clean. Wash machine has mold growing in the soap dispenser so after that I booked at The Grand York Hotel. This is a bachelor party sleeping quarters.

Although free parking is available, it is not on site parking, it's a 7 minute walk away. Access into the property is on the first floor (up a flight of stairs because the lift is out of order). The bedroom and bathroom are down a narrow spiral staircase, so I wouldn't recommend for anyone with mobility issues. The booklet in the apartment states that complimentary gin and tonic is available, that was not the case. The fridge/freezer was switched off at the wall and the power was in a hidden spot behind the microwave (same for the washing machine). There was an empty washing capsule box, so no washing facilities really unless you take your own detergent on holiday with you. Cleanliness was poor, it felt like staying in a student share house where the occupants are at a stalemate about the cleaning schedule. The only good thing was the location, very central. Overall, I wouldn't recommend.

Place was great. Location spot on. Communication wasn’t great. Codes had been changed. Wasn’t told so had to ring up.

Lovely place, has everything needed and beautiful. Super convenient. The only real thing to improve would be the mattress.

One of the worst experiences we have had. Had to sweep the crumbs off the couch. Tables and floors were filthy. No hot water. The entire bath mat was covered in mold underneath. Used dental floss was in the bathroom. Empty candy wrapper by nightstand. Apartment was old and unlike the pictures. Very small. The location is decent. When we instantly complained through Hotels.com, the property owners refused to help at all or offer any refund. RUN from this property.