Everything was wonderful!

I had a great stay here! The location is amazing, with the Torres visible from the property. The staff were great, very friendly and super helpful. My room was quite nice and spacious, and with a great view. I also enjoyed the breakfasts and dinners, which were for the most part delicious and there was always a lot of variety. I would definitely stay here again if I'm in Patagonia.

Staff were welcoming, and it’s a wonderful setting. We loved the communal lounge areas, these were perfect to relax in after a long day hiking. Log fires were an added bonus! Buffet was so much better than expected, as pescatarians we felt there was plenty for us. Lots of variety as well.

Lovely staff us the super friendly dogs and pony (at the time we stayed) made a great place feel even better.

No frills hotel, but it's okay... very expensive for what it offers.

Clean and very beautiful design

The staff were good, the location was brilliant, the food was good. The reason the review didn't get five stars was because the walls in the room are paper thin and we could hear the conversation the room next door was having till late every evening, and when they woke up very early in the morning because they woke us up. As important as the staff, the food and the location is, a primary function of the room is to give you a good night's sleep. Unfortunately it was very hard at this hotel.

Truly a magical experience! The entire staff was incredibly friendly and helpful, the grounds were tranquil and beautiful with unparalleled views and exquisite cuisine!

room was comfortable. The stay includes dinner and breakfast, buffet style, were excellent, a lot of choices and proteins cooked very well (fish, beef, and pork). Hotels in TDP were expensive, Hotel del Paine probably has the best value. Would stay here again.

The friendly staff, phenomenal views, nature vibes (pups, horses, solar panels, zero waste philosophy) all meshed so well with the truly spectacular environment to create a wonderful experience. Felt lucky to be staying there, about an hours scenic drive to Torres trailhead and only 20 minutes or so to Condor Lookout (cool shorter hike!). Lacked time to explore more but there are tons of closer trails and activities available. Highly recommend! Amazing food!

Staff was courteous and room Was clean. Impressive linen.

Great place to stay at while visiting Torres del Paine NP. Can’t beat the view! Good food served for breakfast and dinner. Maybe a small fridge would be necessary in the room, at least for the summer days.

Amazing view of the mountains from the river bend - have a cocktail in the lawn chairs. Food was a real surprise, exceptionally good. Nice room, great staff.

Every thing is good except the WiFi.

When staying in this area, you have to manage expectations. The Villa Serrano area exists to host travelers closer to Torres del Paine than Puerto Natales, cutting off an hour of travel each way into the park. Hotel del Paine has basic rooms—small, not much room to store close or equipment (no drawers, hooks, shelf space, etc—but the bed was really comfy, the room is warm, the bathroom very clean. No wifi in the rooms, but it screams in the lodge. Good meals, outstanding views of Cuernos. Fantastic staff! Would definitely stay here again.

Overall, we were disappointed with this stay, though there were some highlights. We booked there because it had a pretty high rating, but the reality did not match the rating. The property was beautiful. It was on the water and the scenery was gorgeous. However, the room was subpar. We were in the lodge building at the end of the driveway, and the walls were paper-thin. We could hear everything going on in every room in the building. Also, the shower was very difficult to use, even dangerous; the lighting wasn’t very good; and the bathroom supplies were inadequate and/or inoperable. The rooms do not have wifi, and there is no cellular Internet in the area. Also, there is no pool or hot tub, in spite of the description. On the positive side, most of the food that was provided, including dinner and the box lunches that we purchased for our day treks, was really delicious, even though the attention to detail on the service was a little spotty.

Hotel was incredibly traveler friendly - we had an easy time booking our excursions even the night before we did them, the food was excellent, and the overall vibes were cozy and comfortable. Highly recommend.

Excellent location close to the park entrance. We really enjoyed the views in the mornings and evenings, sitting by he river overlooking the Patagonia mountains. The staff is very friendly and helpful.

This was truly a gem of a hotel with incredible views surpassed only by their staff and service. Where do I start? The location and views from the hotel property and our room were magnificent of the mountains and the river. The staff were exemplary and this was the perfect location to celebrate our anniversary. Paula who checked us in and made us comfortable ; Miguel, Christian, Raissa and Francesca in the bar and dining area; Cesar and the superwoman Yvonne who made sure our excursions were booked at the last minute and went above and beyond to check that we had a great time; Rafaela who is an exemplary chef and made the dinner buffet outstanding with varieties of every type of food and the food a work of art . The dessert chef was a master at his game and every dessert was mouthwatering ( we ate too much at meals here ) I highly recommend this for a stay just outside the park entrance because it feels like home in it's comfort with the best meals and the most amazing staff . Yvonne and Cesar made sure to guide us to ensure that we enjoyed this slice of heaven in Patagonia to the fullest. There was Wifi only in the main building which made it hard to plan from the room but allowed us to soak in the atmosphere and enjoy the grandeur of the park

We really enjoyed our stay! Highly recommend! Staff was excellent and extremely helpful during our stay