Hotel ultra-modern - e.g. elevators can only take you to your own floor- detected by card key. We have junior suite, which is extremely nice. Bathroom has 2 vanities, shower and toilet separate. Large, comfortable, and thermostat works. 8'th floor (room 806) with great view. Parking under hotel - spaces plenty wide but aisles very narrow - hard to park. Dinner in hotel bistro was good, but like Switzerland, expensive compared to France. Hotel windows have automatic shutters that come down when the sun is on that side, to keep sun out. Dinner in the regular restaurant was even more expensive. Staff has been friendly and helpful. On 12/31, had plugged toilet - upgraded to room 1400, a full suite. Lots of space, great views. Hotel looks, operates and feels like 5*. Only miss might be the dining areas, which are somwhat plain, with no table cloths. Highly recommended. Would definitely stay here again.

The hotel is very nice with great service, especially at the bar and restaurants. The food was great with excellent breakfast. Sadly however the rooms are not cleaned properly with dusty surfaces and dirty floors. Our coffee mugs were wiped rather than changed and clean which made us really question the standards for housekeeping. Another big let down was the SPA - despite having a lot of potential it was unkept and also dirty at times. For example no towels or water available.

Good location. Specifically chosen for the car parking that I needed.

Convenient location for town and station. Comfortable rooms. Helpful staff.

Not good cleaning service. AC was not working, my room was too hot, couldn’t sleep

Clean everywhere, great breakfast, free BaselCard for tram travel

Great location. Staff were polite, welcoming and friendly.

Wonderful stay with lovely staff. Room was immaculate with fantastic amenities. Can’t fault this at all. Amazing stay and highly recommend!

Clean room. Helpful staff. Excellent location

All good.

Location is ok, close to the train station but a bit of a walk to the historic centre. Our room was spacious and sleek, beds comfortable, but toilet was very dirty at check-in, which was a bit of a shock. Fiddly high-tech controls in the room and lifts a bit of a nuisance. Nice service. Did not enjoy the food at the restaurant.

Clean, central and easy to get to Christmas markets. Transport links are great. Breakfast was amazing!

Staff are very friendly and helpful. Room is clean. Location is very close to SBB train station, very convenient

Great location, friendly staff, lovely room

Excellent

Clean rooms, great staff and top it off with a wonderful breakfast. Definitely recommend and very close to the main train station

It’s very near SBB, great location, the breakfast is fantastic! Staff is friendly too

Awesome hotel

We were a party of 6 and ate at the restaurant for both breakfasts and dinner time. Dinner was expensive, which we don’t mind, but they were charging us for tap water (not bottled) which I found very tacky for upscale accommodations. I felt as though they were taking advantage of tourists with this policy. The breakfast was very nice and very good. They don’t charge for tapwater at breakfast time so that was good. I would give five stars, but the charging for tap water really turned me off and I find it very bothersome when paying for a $60+ entree

Great hotel, comfortable and clean rooms with view of Basel, amazing breakfast with local prouduce and good restsurant and great service Perfect hotel for a city break or business trip.