This is the worst place you will ever visit. Terrible, old, dirty, nothing works and won’t refund. Their whole collection have terrible reviews. Theyhad issues from cold to hot water, flooding and non working amenities. We had to leave the next day as we couldn’t stay one more day. They still charged us alot of money for a physical key that we lost while looking for another hotel then refused to refund close to $700. The manager refuses to respond to Expedia emails for refund. They honestly don’t care. The place is rundown with a dirty pool and they refuse to get ingredients for meals. Their menu is handwritten and one guy cooking everything and serving. No wonder only 2 rooms were booked when we stayed.Stay here at your own risk!

Cocoa Boutique Hotel has a lot going for it, especially its exceptional staff. A special thank you to Josephine, the receptionist/supervisor, who truly stood out. She is gentle, pleasant, and an excellent problem solver who immediately puts guests at ease. Josephine demonstrates true leadership skills (and the outlook of a professional). The made to order breakfast was also well-received. Yummy! Our initial room had a few minor issues that would have affected our overall enjoyment. However, the situation was handled quickly and fairly—Josephine and the General Manager offered us an upgraded room that exceeded our expectations. Much appreciation as well to Joshua, who handled our luggage with great care. The new room was absolutely exquisite. That said, the hotel itself is showing its age and could benefit from some repairs. Many pieces of furniture are quite worn. Still, the property has tremendous potential. I especially loved all the breezy, comfortable areas to sit and relax. The ocean-view balconies are a highlight—one evening, I even spotted a camel walking along the beach from our balcony, which was a fun and memorable surprise. The beach itself has a lot of seaweeds but there were still good swimming spots. Overall, this hotel is a hidden gem. With a little TLC, it could easily be restored to its former glory.

The staff were welcoming and kind. Always ready to assist whenever you required something.

This place is nothing like what the pictures depict. Firstly, the service is shocking. The reception is not friendly, impatient and bordering on unprofessional. The rooms are unpleasant, bed sheets are visibly old, Mombasa can be hot but the room bar-fridge is disconnected. So you can forget about

skip it, nothing is working, worst experience ever no one helped paid money and left

Before booked this hotel please think about more than 10 times I don’t want be disappoint like us ,the room is never clean at all,the bathroom room dirty,the toilet not flush,the toilet seat loose,the floor is damaged ,the fridge is dirty. In case of the issue of the room we changed 3 rooms but all the same.but one fact the staff member look friendly I don’t know why the job was not done.

There were lots of issues in the hotel: the AC was not cooling, there was no internet, old bedsheets/towels, no phone, bread was served with a fly, etc. So we complained to the management, and they accommodated us in their other hotel, Cocoa Luxury, with a premium room and a complimentary extended stay for 4 hours. I feel this hotel needs a complete change.

I think they should close it down for renovation. Also, the pictures on the website are misleading and does not look like anyway near. Don’t book it.

Remarkable historic building with large rooms and spacious cool lounges, balconies and interior in Moroccan riad style. Staff were delightful (thank you Lilian for arranging so much our trip!), food delicious (thank you chef Bukari!) including breakfasts and dinners overlooking the beach and ocean. Amazing location with nice pool and in the right area for enjoying the ocean while exploring Mombasa. Unfortunately, however, the owners have neglected the building has been very neglected with the lovely fountains without water, everything dusty, towels with holes, etc. Lack of cleanliness / clearing food causes flies in the dining area. It's a real shame because this is a gem of a place. The owners need to give it the love that their staff do.

The staff was excellent. I felt the price for the place was high in comparison to some other places in Mombasa. The room was smaller than expected. I enjoyed the pool, and food was good.

All the facilities are old and lack of maintenance. Dining choice is very basic and many flies in the dining area. Overpriced compared with its condition.

OK

Incredibly pleasant and helpful staff. Great location with incredible views. Ability to take stroll along early mornings or evenings. Indian Ocean few feets away, so calming and constantly at your service providing the perfect cool down. Beautifully maintained public pool for your use.

This is an older property, so there are some things that are not perfect. I would stay here again with no hesitation and actually would prefer this over a fancy hotel any day because I like the peace and quiet. We stayed Sunday, Monday and Tuesday nights. There was no crowd and no loud music. Again, perfect for me. The entire area was clean and safe. Parking was secure. The place is well off the main roads, so there is zero noise from traffic and the only foot traffic is on the beach. Very safe. This hotel is pretty far away from the other hotels, so the beach area was always quiet. The people who sell things are all around the other hotels. Walking distance if you want to see it, but we didnt have to deal with them non-stop, so we were able to relax. A/c was good, but we left the windows open and were very comfortable day and night (Early March). Maybe it was just the time of year, but we didnt see 1 mosquito. No screens on the windows and our bed didnt have a mosquito net....but we didnt need them either. We were on the top floor, beach side. Wifi was enough to check email, but not good enough for social media or streaming. Buy a mobile data package if you need it. SafariCom worked well for us. The hotel food was good and the staff was great. Zero complaints. Roberto's Italian restaurant is a must and is only a couple minutes away by car.

If you appreciate nonstop ocean views, clean/air conditioned rooms, helpful/gracious/professional staff, great food and a nice ocean breeze…you will love this resort. There was a view of the Indian Ocean from every step I took on the property (including both rooms I had) other than the wash room and the elevator. There are open sitting rooms and balconies on each floor that offer comfortable seating and more views of the Indian Ocean. If you require more…you can sit in the lobby, on the patio or at shaded tables on the lawn. The exchange between the ocean and the resort is so engaging and uninterrupted, I completely forgot the busy/noisy streets of Mombasa were a couple of hundred meters away. I came for a week and stayed two. The staff is: friendly, courteous and professional. The management is: available, interested, engaged and helpful without being intrusive. I could not have asked for more.

One of my favorite spots in Mombasa.

The view to the beach is the only thing nice about this place. Bathroom was dirty nothing modern towels dirty walls dirty. Flies all over during breakfast. Only stayed cause all other places were booked.

Nothing unique, looks run down, online pictures don’t show the wear and tear.

Great boutique hotel but could use a bit of renovation.

Great Hotel, specious rooms and common areas, lobby is inviting, service minded staff, very helpful, great pool, and lawn area,balcony at my room was amazing and was used much. great bathroom and i can't find any negative to write here. i would go there again any time.