Overall Ratings & Reviews Cozy Living Studio at Belmont Residence Apartment near Puri By Travelio

The room was small. Dusty everywhere. The air conditioner wasn't cool enough. They didn't provide free parking tickets. No wifi (you should ask the bell boy to bring you a modem) You need to turn off your ac before you want to turn on the kettle. The TV provide digital channel only, no TV cable. The bell boy was kind, and fast responded.

Sudah booking by agen online dan sudah membayar menggunakan credit card, harus kordinasi lagi dengan officer travelio dan harus bayar DP via transfer sekitar 60 % dari harga kamar, setelah kirim bukti transfer tidak bisa langsung check ini karena officer harus crosscheck ke pihak finance dulu dan setelah itu dijanjikan untuk mengirimkan pembawa kunci yang akan datang 1-2 jam lagi padahal saya booking jam 11.15, dan saat dijanjikan pembawa kunci sedang otw adalah jam 14.00. Check out harus meninggalkan kunci di dalam kamar dan memfoto letak kunci tersebut serta melaporkan ke travelio via WA. Dan saat mau menagih deposit yang sudah dibayarkan sebelumnya, dijanjikan akan di transfer dalam 3-5 hari ke depan. Ini worse experience saya memakai aplikasi meski saya setia menggunakannya dari awal ada aplikasi, dan order saya ini ternyata di forward ke travelio yang saya tidak tahu track recordnya sebelumnya. Banyak hal lain yang membuat kecewa dan sudah saya screen shoot semua history komunikasinya. Semoga ini bisa menjadi bahan pembelajaran untuk agen online maupun travelio agar bisa menjadi perusahaan yang lebih profesional, thanks.

June 20 2023, check-in schedule at 18.00. At 17.30 we arrived at Belmont, already informed by chat with Travelio's cs. I was told to wait, because the check-in schedule was at 18.00. Alright I'll wait, because I think 30 more minutes, no problem and according to schedule. I waited until 18.45, and I called the person in charge in the field who wanted to meet me to give me the key to the apartment. I called, his answer was, I still have to wait another 30 minutes, because of a schedule conflict with another apartment, which, according to his information, had an appointment at 18.30, but at that time, the person had not come. Finally, we canceled to check in. When I was informed of the check-in schedule at 18.00, why wasn't I the first one? How much longer do I have to wait? Meanwhile, at that time, I needed to rest, because at night I had to continue my business trip. My first and last lesson, using Travelio. According to regulations, if a customer is late for 30 minutes from the check-in schedule, Travelio is not responsible. Well, now. What if the Travelio operational staff is late for more than 30 minutes? What is the response from Travelio?