Hello Sis, Warm greetings from Bobobox Indonesia! Thank you very much for your feedback and review. We greatly appreciate every feedback, as it helps us improve the quality of our services in the future. We apologize for the inconvenience you experienced regarding the bathtub facility information listed in the application, but it was not available in the room you occupied. This is certainly not the experience we expect for our guests. After we investigated, there was a discrepancy in the information that appeared on one of the online booking platforms. We are coordinating with the relevant parties to immediately update the information so that it is more accurate and does not cause confusion in the future. We greatly appreciate your input and will use it as evaluation material so that in the future we can provide a better stay experience for all guests. Your input means a lot to us, and we hope to welcome you back with a much better experience. If there is anything else you want to convey or need further assistance, do not hesitate to contact our Customer Care via WhatsApp (Chat Only). See you again 🐨. Syasya. Customer Care Unit | Bobobox Indonesia
