Overall Ratings & Reviews Le Cap Hotel & Apartment

Dear Vu thi nhu quynh, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are committed to ensuring a pleasant experience for all our guests. We want to assure you that our lobby is designated as a non-smoking area to maintain a clean and beautiful environment for everyone. However, it has come to our attention that some guests choose to smoke outside the coffee shop, and unfortunately, the scent may drift into the lobby area. We sincerely apologize for any inconvenience this may have caused you. We are actively exploring ways to mitigate this issue, such as increasing signage to remind guests of our non-smoking policy and working with our team to address any instances promptly. Please know that your comfort is of the utmost importance to us, and we are grateful for your understanding as we strive to improve our guests' experience. If you have any further concerns or suggestions, please feel free to reach out to us directly. We value your patronage and look forward to the opportunity to welcome you back for a more enjoyable stay. Best regards, Duong, Le Cap Hotel Apartment General Manager