Overall Ratings & Reviews Floresta Hotel Chinatown

Strategic hotel, just go down to the back and you'll find Chinatown. I got the first room, the atmosphere was not nice, it was in the corner and the air was not nice, but it was okay, I just wanted to sleep. Oh, we asked the receptionist to change, they allowed us to. Wow, I'm happy to get a nice room.

I really like it, it's close to everywhere, I don't regret choosing here.

The staff is not very friendly, the room is small, the bathroom is small even though it is set for 3 people, the water is a little blocked (takes a long time to flow) in the toilet.

There is a go card if I slipped it at the time of checkout but it was promised that I would return it on November 19, 2024. KL is staying overnight and it was promised to be returned, hopefully it will be easy.

Comfortable for those who sleep. Close to food center.

Everything good for me. About location, aircon, clean, service 😍.

One of the worst experience ever. Eventho I book the deluxe room (which was supposed to be better than their standard room) 1. Biggest issue were bed bugs, there were many of them. And 2 type of bugs! I encounter them at late night, and they won't let me change rooms, they only offer to change the sheets (which I don't think will solve the issue at all) 2. Rooms are indeed not clean at all, it was dusty, dark, damp and moldy. As you can see from my picture there were even trash on top of the headboard. I even found an empty water bottle from prev guests under my curtain. Even though my room had a window and yet its still feels very damp and moldy. 3. I was given room on the 7 floor, you need to change 2 lifts and several stairs to reach the rooms, the lift feels like it will fell down any second, very shaky and unsafe. The public area corridor of the rooms are also dirty, the carpets are dusty and smelly. 4. Location wise, if ure aiming for chinatown its quite good. However there are many other hotels with similar pricing and better quality and hygiene around, so don't waste your money staying at this hotel. Also if ure gonna use grab, chinatown area will always be fee surcharge area, so not recommended. The only + side of this hotel is the management approve my request for a refund (I booked 4 nights, decided to check out after just 1 night) PS: they do indeed will give you a"gift"if you give them 5 start review, hence the high rating, but don't be fooled. I change my hotel to bukit bintang area, hotel aman. Its 1000 % better than this hotel for sure (with similar pricing) and + you can walk to TRX or Pavilion area.

Towels and trash are not taken out every day. Rooms are also not cleaned every day.

When I arrived, the receptionist already told me that the elevator was out of service and they asked whether I wanted to do the refund. I said I'm OK to stay without using elevator, but I need someone to pick my luggage. They did help in pick up the luggage. But they gave me the 6th floor and I was surprised to know that I need to use the emergency exit. And it was so dangerous for me since I was travelling alone. I didn't know that it was so far from the entrance and I need to climb to 6th floor. Then I ask to refund after. Since I booked for 2 days, I said it 's OK if they gave me refund for just one day. But, t hey said I need to contact Traveloka. And I did asked Traveloka but in Malaysia number and the staff told me to contact the Indonesia staff since I paid using Rupiah. And the hotel said they couldn't give the refund. All the receptionists and the one who picked the luggage for me were all fine. But, I didn't know about the safety inside the hotel since I need to use the emergency ladder and you need to see it by yourselves how it looks like. Dear Floresta Hotel, I believe, it will be good if you contact the booked customer via Traveloka using Traveloka to inform us about the elevator and it would be good if you could help us to contact Traveloka at your hotel.

The hotel staff is friendly during check in and check out. There are no obstacles to buying at Traveloka, hopefully the service can be improved again, thank you 😍

Sangat tidak recommended buat yang bawa stoller, karena pake tangga, dan lift y pindah-pindah sangat jauh, kalau solo sih murah dan ok lokasi.

The hotel location is perfect. A lot of food to choose.

The hotel is in perfect location.

Hey miss. I've lost my black hat. Is there any of this hat left in this?

Hotelnya wokeh, Bagus dekat ke Chinatown n bukit bintang next booking lagi di sini.

The accommodation is good, looks like the picture, comfy, has good facilities, good reception, good room, everything here is perfect. I think I'll choose this place if I come back.

Go everywhere and find food and easy transportation.

Very good 👍, strategic location, close to famous petaling street/night market, surrounding by restaurants, foodstalls, foodcourts, close to market/shopping centre, near pasar seni/and train station, walking distance to pudu bus terminal, even chow kit wet market, and this is chinatown at Kuala Lumpur. The room itself spacious, clean, tidy, full amenities, also fridge and safety box inside the room. Using high quality of linen sheet, pillow and blanket.

The room is clean and neat, the bathroom is small, just enough to stay overnight, but don't expect anything more. Located right in Chinatown, convenient for eating and drinking

Everything was ok, but unfortunately we got a room on the 5th floor by taking the elevator and had to go around first.