Overall Ratings & Reviews Sugar Mill hotel

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.

Wonderful stay at the West end.

Very nice place to stay, wonderful staff, excellent restaurants

One of the best places to stay ever! Staff was amazing

The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.

Andrea and Rupert are outstanding hosts

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.

We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.

Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.

The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.

Well run, beautiful and charming. Food was outstanding!

Loved the dining experience! Nice pool too!

Suger Mill is very clean with a friendly staff. Dining was fantastic.

Lovely place to stay great food too.

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.

Beautiful property, somewhat secluded. Just what our group of 10 needed after a week of sailing around the VI’s. The staff are so accommodating, the food was great and the rooms were awesome. A true gem!

This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.

Beautiful hotel and location. The staff went out of their way to ensure we were well taken care of in all aspects. Very warm and friendly. The on-site restaurant had fantastic options and everything we ordered was delicious. My only regret was not staying longer.