Overall Ratings & Reviews Regency inn and Suites

Went to check in and was told having issues with Expedia reservations and that he could not give us a room. But before we left, he told us to come back in a couple of hours, and he could give us a room for double the price that we had originally paid.

Was told they had a glitch in the computer system which was a big work for “you don’t have a room” drove 4 hours and it was the only place left. Said they’d call if one opened up and it’s been 3 weeks now and o still haven’t got a call. Stay for away from here.

About what you'd expect for $89. Shady location just off the interstate. Cleaning staff looked like they just came from the halfway house. The hallways has a very strong marijuana odor, the rooms smelled mildewy and there was very strong odor that I can only describe as sewer gas. It was clean enough although not meticulously clean. The AC wouldn't cool at the moved me to a different room without much fuss, so the staff were friendly accommodating. It was okay for one night but I wouldn't bring my family here.

The manager told me Expedia did not give info on my stay but he knew my name. So he Expedia prices room but tried to get me home directly more than twice than Expedia booking I did 2 weeks in advance. Told what I thought about him and left had to go 4 others before I got a room. Thank you Expedia for the fast turn around in my refund.

Booked through Expedia, got there and had to pay again because

I had a terrible experience

There were roaches in the bathroom. No phone in the room and no remote for the television. The Expedia website was down at the property, so there was no knowledge of my reservation there which means I had to book a different room when I got there at a higher price.

Upon arrival to check in I was informed there were no rooms and all Expedia reservations were not received by the hotel. Attempts to contact Expedia were unsuccessful as the app was not working! Very dissatisfied!!!!!!!!!!

This is NOT A WYNDHAM PROPERTY!!! This place is Regency. If you book this place under the Wyndham name you will not have a reservation. Took 2 hours to check in got a great room. Left for dinner when we came back to our room someone else was in there. They found us another room but it wasn't as good as the first one. Smelled bad,and wasn't clean. We'd had already paid, luckily we hadn't left any of stuff in there. The owner is great but the help is horrible.

It lied on the hotel page. There was no breakfast, no pool, and there were roaches.

The room itself was mostly alright. Looked like it had been painted recently. No cups or coffee maker in the room. The door had the hinges replaced with gate hinges and painted over. The hallway smelled like weed and musty carpet. On the first floor the outside lights were so bright that even with the curtains drawn it was so bright in the room I had a hard time sleeping. It was difficult to find as they had put a new sign up saying Regency, not Baymont. I passed it looking for a Baymont sign. The whole place had a feeling like the owners were trying to make it better, but not necessarily being successful at it. I wasn't expecting the Ritz-Carlton, but the smell in the hallway make the entire experience less than enjoyavle.

We stopped there late and were rudely told there were no rooms available, however out in the car we were able to easily reserve one online. There was only 1 pillow for a king bed and the room was extremely sparse. There were no washcloths and no towels, just a couple of handtowels. We spent the night without complaining but got out early the next morning and will never go back!

We would not stay here again. Definitely a no frills motel.

The hallway had nats and it was hot the room was barely clean and than had no remote in the room.

Great value for the money I was happy to get a ground floor. Thank you so much.

The only slight negative where I take away some points is the fact my room didn’t have a functioning closet. An inconvenience but not a deal breaker. Even the staff was shocked at the price I got from Expedia. 9/10 I would stay again.

In one of the rooms the heater didn’t work. In the conner of one of the rooms was through up. The other room the sheets on one of the beds was dirty and a pen to a iPad or MAC book was in the bed and I found a blunt in the room.

The carpet wasn't swept. There was food left in the microwave. Holes in the walls. Roaches. Very poor cleaning. The hallways had trash in the common areas that definitely had been there for a while.

Lobby door was locked upon my arrival around 5:15 pm. There was someone with a bicycle at the door and he told me "she would be back in 5 - 10 minutes. I waited a minute and decided to leave because there were no other cars in the parking lot and this is a big building. Another man can around the corner and said "she was coming to the back door and would be in there in a minute" and then he and the other male on the bike left. The woman opened the door. No explanation why the door was locked, greeting, single word or even a smile. I said I had a reservation, but something just didn't feel right about this place and I told her that. I asked if there were other guests and after a hesitation she said yes, but there was no evidence of people or cars. She told me I could cancel if I wanted and I left. I didn't feel safe or welcome there and wouldn't recommend this place to anyone!

The place is okay for short time stay. Only the issue is the room 206 were we stay the shower is not working.