This was by far the worst hotel experience I've ever had. The listing is misleading because it only shows the interior and does not accurately represent the entrance or surrounding area. Had I seen the outside, I would never have booked this hotel.
We arrived after 1:00 a.m. and found numerous homeless individuals outside the entrance. The hotel even instructs guests to use a different entrance at night and buzz to get in because unauthorized people try to enter the building. The parking area they recommended behind the hotel felt even less safe, with people openly using drugs nearby. We did not feel comfortable leaving our rental car there or walking through the area at night.
What was most disappointing was the lack of any visible security or effort to make guests feel safe, especially when nearby hotels appeared much more secure.
Before checking in, I called to explain we didn't feel safe. We were told that checking in meant no refund, so at 2:00 a.m. we had to find another hotel and pay for a second room. The next morning they refused to refund the unused nights, saying they "couldn't rent the room again." The person identifying himself as the director ended the conversation by saying, "Do whatever you want. Sue me. I'm looking forward to it."
This experience costs additional for an alternate hotel, left us stranded in the middle of the night, and was handled with complete indifference. I strongly recommend staying elsewhere.