Overall Ratings & Reviews SureStay Hotel by Best Western Houston Southeast

Very very clean and sweet staff

The property was beautiful ❤️ The beds where comfortable, great customer service. Clean towels, bathroom and everything worked!!!! Always a plus I didn't need to change rooms like I usually do so the time here was great!!!

The room was clean and cooled down quickly. The attendant was super friendly and made me feel safe. Loved the oversized shower.

Muy bueno!

Nice staff. Room was perfect

Great room and food!

Very updated, very clean, very comfortable rooms There was a lack of sound proofing, especially when the early morning freight train rolled by.

Great stay! Friendly staff

The lights and the how cold the room was, very good quality

Had an amazing stay!!

Rooms are very nice and clean.

Rooms are nice and clean. It would be great if they had blackout curtains. Staffing friendly

Room was just as it was in the photo. Bed made daily without extra charge or having to ask. Staff was friendly and courteous.

Very nice and clean!!!!

This was a rough stay. The hotel room itself was very clean and nice, but the location ruined it for us. It’s next to a bar and skate park and music was absolutely booming until about 2am. And the curtains didn’t black out much of the parking lot light. Thankfully we brought a sound machine and the kids slept through it but my husband and I barely slept all night. I do feel like if we were on the opposite side, we would have had a better experience.

The stay was okay, definitely could use some blackout curtains and we were able to hear our neighbors. But the room was in great condition and clean.

The staff were nice and the rooms were very clean what didn’t like not much of a breakfast

Very nice and clean hotel. Walls are thin so you can hear your neighbors. However the beds were very comfortable that we were in a deep sleep so it didn’t keep us up.

Ants and flys in my room. The toilet leaked from the bottom on the first night. Shower was dirty. Breakfast was inexistent.

I loved the hotel.