An unpleasant experience, especially the service of the field staff who delivered and picked up the room key. Very unfriendly, and lacked empathy at all. The room was not clean, there was no Wi-Fi, parking was charged by the hour and could not be reimbursed, it was difficult to find a place to eat as there were no stalls or minimarkets in the apartment area. The electricity often went out, especially when turning on the hot water dispenser to make drinks. The atmosphere was a bit tense at night because there was still an unfinished tower that looked like an abandoned building. The check-out process was complicated, because I had to make an appointment with the staff and the staff were not at all helpful when I asked for the location of the nearest point to order an online taxi service, and I was very sad and disappointed when I asked for a little time to wait for my online taxi order to arrive at the pick-up point, so I wouldn't have to wait outside because my child was sick after swimming there. But the staff was very unfriendly and didn't give me time and asked me to immediately leave the room because the maximum checkout time was 12. Even though it was only a few minutes past 12, less than 10 minutes. If only I hadn't had to wait for the staff to return the keys, I could have calculated when I needed to order an online taxi, especially when I asked for the nearest pick-up point and received no response at all. Even though I explained my child's condition was sick, the staff member was completely indifferent and didn't help me explain the information I needed. I intended to have a vacation and have fun with my child, but instead it turned out to be a less than pleasant experience.