Overall Ratings & Reviews AI HOTEL JAKARTA THAMRIN

Dear Sir/Madam, Thank you very much for taking the time to write a review and share your experience during your stay with us. 😊. We are very happy to know that you enjoyed the ambiance of the room, especially with the view of the street which probably provided a unique ambiance while relaxing in the room. We also really appreciate your appreciation for the breakfast menu that we provide — it's great to hear that you were satisfied and enjoyed it! Feedback like this means a lot to us, because it is the motivation and encouragement to continue to maintain the quality of service and improve things that we still need to improve. We hope to welcome you back on your next visit, with an even more memorable stay. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin

Dear h*h, Let me introduce myself, I am Rocky Rakiyan Ranacita, Guest Service Leader at Hotel Jakarta Thamrin. Thank you for your review and for your trust in our hotel, as you have stayed at our hotel several times. We sincerely apologize for the inconvenience caused by your room being accidentally occupied by another guest, even though your personal belongings were still in the room. This is clearly not our standard of service, and we deeply regret the incident. We have conducted an internal evaluation to prevent a similar incident from happening again in the future. We are also very grateful that none of your belongings were lost, including valuables such as your laptop. Once again, we apologize for this oversight and greatly appreciate your feedback. We hope to be given the opportunity to serve you better on your next visit.

Dear Sir/Madam, Thank you very much for sharing your experience during your stay with us. 😊. We are very pleased to know that you were overall satisfied with the facilities and services we provided. Positive comments like this mean a lot to us and motivate us to continue providing the best service. Regarding the problem in opening the room door, we apologize for the inconvenience you experienced. Your feedback is very much appreciated and we will immediately follow up with the technical team to prevent similar experiences in the future. We will also ensure that the check-in process includes a clearer explanation of how to use the door access, especially for first-time guests. Once again, thank you for your review and for trusting us in choosing our hotel. We look forward to welcoming you back on your next visit, with a more comfortable and enjoyable experience. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin

Dear Sir/Madam, Thank you very much for your positive review. We are pleased to hear that you enjoyed our hotel's convenient location and the friendliness and helpfulness of our staff. We also appreciate your understanding regarding the ongoing renovations at the front of the hotel. We are delighted that you enjoyed your stay in your 10th floor room and found it quite quiet. We look forward to welcoming you back on your next visit with an even better experience. Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you very much for your comprehensive and valuable review and feedback. We are delighted to hear that you found our staff friendly and that our hotel's location provides easy access to various transportation options such as the MRT, KRL, Transjakarta, and various food and snack options around the hotel. Regarding the air conditioning, which was initially not cold enough, we apologize for the inconvenience. It usually takes a little time to reach the optimal temperature after being turned on, and we will ensure our team continues to monitor this to ensure your experience is even more comfortable. Regarding the breakfast menu, we greatly appreciate your suggestions regarding menu variety and the clarity of the food list. We also noted your feedback regarding the selection of cold drinks, and will consider this to improve our breakfast quality in the future. Regarding the entrance access, thank you for your information. We will work on installing clearer signage so that guests can more easily find the main entrance without confusion. Once again, thank you for your time and attention. We look forward to welcoming you back and providing an even more satisfying stay. Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you for your review and feedback. We are pleased to know that you were overall satisfied with your stay at our hotel. We apologize for any inconvenience caused by the ongoing renovations. We are making these improvements to provide greater comfort for future guests. We greatly appreciate your understanding and look forward to welcoming you back to a more peaceful and comfortable hotel environment. Warm regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you very much for your recommendation and trust in our hotel. We are very pleased to know that your stay was a positive experience. Reviews like this mean a lot to us and certainly motivate us to continue providing the best service to all our guests. We look forward to welcoming you back soon! Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you for your positive review. We are very pleased to hear that our security team was able to assist you when you were having difficulty making your online vehicle reservation. Prompt and helpful service is one of our commitments to every guest, and we will convey your appreciation to the security team as a form of motivation. We look forward to welcoming you back in the future with even better service. Warm regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Mr./Mrs, Thank you for your kind feedback! We’re delighted to hear that you found our location to be strategic — it’s something many of our guests truly appreciate, whether for business or leisure. We hope the convenience of our location added to the overall comfort of your stay. Looking forward to welcoming you back in the near future! Warm regards, Khayru Adha Guest Service Agent AI Hotel Thamrin

Dear Sir/Madam, Thank you very much for your review and for your repeated trust in choosing us as your place to stay. We are very pleased to know that your experience with us has always been pleasant and "perfect." We also apologize for any inconvenience you may have experienced during the renovation. This renovation work is being carried out to improve the facilities and comfort of future guests. We greatly appreciate your understanding and patience during this process. We look forward to your next visit, hoping to provide a more comfortable and enjoyable stay in the revitalized hotel atmosphere. Warm regards, Guest Service Agent. Ai hotel Thamrin.

Dear Ms. Zoelvariani, Thank you for your positive review. We are glad to hear that you are satisfied with the friendliness of our staff, the cleanliness of the room, and the selection of food menus that we provide. Although the room size is not too big, we are glad to know that your comfort is maintained during your stay. We look forward to welcoming you back on your next visit! Warm regards, ai hotel Thamrin. Khayru Adha. Guest service Agent

Dear Valued Guest, Thank you for sharing your experience with us. We are pleased to know that you are satisfied with the strategic and easily accessible location of our hotel, as well as the service and comfort of the rooms we provide. Your positive comments regarding accessibility and service are certainly a motivation for our entire team to continue to provide the best. We also appreciate your understanding regarding the construction project around the hotel. We are glad to hear that it did not interfere with your comfort during your stay. Regarding the room size, we understand that the comfort of each guest can be different. The 20m² room size is indeed our standard type, but we also provide other room types with larger sizes, and we will be happy to recommend them on your next visit. Once again, we thank you for your visit and review. We look forward to welcoming you back in the future and hope to provide a more satisfying experience. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin

Dear valued guest, Thank you for taking the time to provide a review and feedback during your stay at our hotel. We sincerely apologize for the inconvenience you experienced, especially regarding the room temperature, staff service, and laundry prices that were not commensurate with the quality of service. We greatly appreciate any feedback from guests because it helps us to continue to improve the quality of service in the future. Regarding the room temperature that felt hot, we will immediately conduct further checks so that similar things do not happen again. Regarding our staff who contacted us too often, we will also conduct an internal evaluation so that our communication with guests is more targeted and does not interfere with comfort during their stay. We understand that every guest expects a service that is commensurate with the price paid, and we regret if those expectations have not been met during your stay. Guest trust is very valuable to us, and we are committed to continuing to make improvements so that the next experience is much better. We look forward to welcoming you back in the future with even better service. If there is anything we can help you with further, please do not hesitate to contact us directly. Sincerely, ai hotel Jakarta Thamrin. Khayru Adha. Guest Service Agent.

Hello, warmest greetings from AI Hotel Jakarta Thamrin. My name is Rocky Rakiyan Ranacita, Guest Service Leader AI Hotel Jakarta Thamrin. We're pleased to know that our hotel met your needs for your business stay. We look forward to welcoming you again on your future trips!

Dear Sir/Madam, Thank you for conveying the information regarding the problem with the elevator, especially the right elevator. We apologize for the inconvenience you experienced. We have forwarded this report to our technician team for immediate checking and repair. We greatly appreciate your attention and input for the sake of improving the service and comfort of our guests. If you experience the same thing again or have other needs during your stay, do not hesitate to contact us through the reception or 24-hour guest service. Best regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin.

Warmest thank you for the review regarding your stay experience with us. My name is Rocky Rakiyan Ranacita, Guest Service Leader of AI Hotel Jakarta Thamrin. I appreciate your comments very much regarding your stay at AI Hotel jakarta Thamrin and it is to my greatest pleasure to know that you enjoyed your visit. Rest assure that your comments are shared with the team and I am certain that it will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we looking forward to your next visit and we hope your next visit will be as pleasant as the previous one. Best regards, Rocky Rakiyan Ranacita

Dear Sir/Madam. Warm greetings from ai hotel Thamrin Jakarta. Let me introduce myself, my name is Khayru Adha, Guest Service Agent at ai hotel Jakarta Thamrin. Thank you for your good review about our hotel. We are glad that you have enjoyed your stay, both from the location and the service we provide. I will share your comments with our team and I am sure that this will be a motivation for all our staff to continue to strive to improve the quality of our services. We are very happy that you enjoyed your stay with us. We look forward to welcoming you back in the near future. We hope your next visit will be the same/ even more satisfying as the previous visit. Best regards, Khayru Adha."

Dear Sir/Madam. Warm greetings from ai hotel Thamrin Jakarta. Let me introduce myself, my name is Khayru Adha, Guest Service Agent at ai hotel Jakarta Thamrin. Thank you for your good review about our hotel. We are glad that you have enjoyed your stay, both from the location and the service we provide. I will share your comments with our team and I am sure that this will be a motivation for all our staff to continue to strive to improve the quality of our services. We are very happy that you enjoyed your stay with us. We look forward to welcoming you back in the near future. We hope your next visit will be the same/ even more satisfying as the previous visit. Best regards, Khayru Adha

"Dear Mr/Mrs, My name is Khayru Adha, Guest Service Agent of AI Hotel Jakarta Thamrin.. Thank you very much for the fantastic feedback of your recent stay at AI Hotel Jakarta Thamrin. I am so thrilled to read about your experience and I really appreciate you for taking the time to drop us this review. Our guest health and safety is the utmost priority, therefore I am very happy to know that you felt comfortable and safe staying with us while still being able to experience our top-notch service. Rest assured that your kind comments will be shared to the entire team and will be an encouragement and motivation for them to keep on delivering their best. The team and I are looking forward to welcome you back here. We wish you great health and see you again soon. Best regards, Khayru Adha

Dear Azis, warm greetings from ai hotel Jakarta Thamrin. Thank you very much for your valuable feedback. We apologize for your experience during the check-in process, and we will strive to make it faster and more efficient in the future. Regarding the room service menu, we will consider adding more choices to better satisfy our guests. Hope to serve you better on your next visit! Rocky Rakiyan Ranacita - Guest Service Leader