Dear Mr/Ms,
Thank you for sharing your feedback.
We’re truly sorry to hear that your room did not meet your expectations, particularly regarding the humidity, smell, and presence of mould. This is certainly not the experience we want our guests to have, and we sincerely apologize for the inconvenience caused.
Your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We take such feedback seriously and will do our best to ensure this issue is resolved promptly.
We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
Warm regards,
Damai Lagoon Resort.