9.0
Exceptional
From 304 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.9

People often mention about The Point Hotel Balikpapan
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Distance to City Center (39)
Staff Friendliness (39)
Bedroom (36)
Bathroom (34)
Ambiance (32)
Hotel Area (30)
Accessibility (28)
Check-in/out Time (27)
Wifi (25)
Room Space (25)
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Traveler Reviews The Point Hotel Balikpapan

Number of reviews per page
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40
Customer reviews
M***h
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
the bathroom smells of urine... the floor is dusty
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Accommodation's Reply
08 Aug 2025
Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to our efforts to improve. We have followed up on this complaint with our housekeeping team to ensure a similar incident does not recur. We look forward to welcoming you back for an even better experience in the future.
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Muhammad I. H.
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
A pleasant experience, spacious room, spacious bathroom, clean room, very friendly service, highly recommended, this is 9/10.
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Accommodation's Reply
08 Aug 2025
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. Comments like this are a huge motivation for the entire team to continue providing the best possible service. We look forward to welcoming you back in the future!
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D***i
icon-Staycation
Staycation
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8.1
/10
Reviewed 2 week(s) ago
A minimalist hotel, the check-in and check-out process is also fast... but unfortunately the cleanliness of the room is still lacking because there is a lot of dust in the area next to the bed.
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Accommodation's Reply
08 Aug 2025
Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to our efforts to improve. We have followed up on this complaint with our housekeeping team to ensure a similar incident does not recur. We look forward to welcoming you back for an even better experience in the future.
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A***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 6 week(s) ago
Friendly staff and good service
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Muhammad P. S.
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Staycation
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9.1
/10
Reviewed 6 week(s) ago
The hotel staff service is friendly and there is no need to doubt the cleanliness of the room... I stayed for 3 nights... And every day the towels are always changed, the soap is refilled. Continued success for The Point Hotel
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Accommodation's Reply
11 Jul 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Faudzan B. A.
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Business
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9.7
/10
Reviewed 7 week(s) ago
Good hotel for vacation or work
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Accommodation's Reply
23 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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T***y
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9.1
/10
Reviewed 8 week(s) ago
Comfortable to stay with affordable price.
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Accommodation's Reply
23 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Amalia n.
icon-Staycation
Staycation
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9.4
/10
Reviewed 10 week(s) ago
First time staycation at this hotel, it is still relatively new, maybe less than 1 year or more (?) My husband and I stayed here for one night, the standard room type is enough for 2 people, the minimalist room is super clean, both the bed and the bathroom. The AC is really cool, the water heater is also okay, the TV is still not a smart TV but the screen is clear. For those who booked without breakfast, don't worry about the strategic location and culinary. Even at night, there are so many foods, I even went crazy 😆 Very very impressive 🫶🥰 next time I come here again and try the breakfast, because here per pax is quite cheap compared to other hotels, I just don't know what the menu is. Hopefully the hotel will be more successful in the future, more and more people will staycation here 👍
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2 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for your review, sis. We look forward to welcoming you back to our hotel.
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Indah P.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very comfortable hotel, good lift access, parking even though it is outdoor but safe, this hotel is good for its affordable price, I always stay there when staying in the city
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Indah P.
icon-Leisure
Leisure
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10.0
/10
Reviewed 10 week(s) ago
The receptionist is the best, especially the ladies who are very friendly, but all the staff are really friendly. Even the security guards are very good, please request if possible to have MNC channels, because TV channels are lacking hehe
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Accommodation's Reply
03 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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AS Rahmi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is comfortable, clean, all the staff are friendly & helpful.
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Accommodation's Reply
03 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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agus s.
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Thank you for Mba Aulia, the beautiful receptionist, and Pak Putu, they are friendly and genuinely smile, recommended for business trip or short stay, easy access to everywhere.
2 people find it helpful
Accommodation's Reply
03 Jun 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very good service, good facilities and strategic
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Accommodation's Reply
21 May 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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I***a
icon-Leisure
Leisure
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9.7
/10
Reviewed 12 week(s) ago
Didn't have time to take a photo but I'm always a regular customer
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Accommodation's Reply
21 May 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Yusfika S.
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9.7
/10
Reviewed 13 week(s) ago
friendly staff, friendly security, clean and comfortable rooms
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2 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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R***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
The best transit place in Balikpapan city.
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Accommodation's Reply
06 May 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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R***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
The best transit place in Balikpapan city.
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1 people find it helpful
Accommodation's Reply
06 May 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff and security are very friendly and helpful, the hotel is clean, unfortunately I haven't tried the food, the rooms are quite small.
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Accommodation's Reply
25 Apr 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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S***i
icon-Leisure
Leisure
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8.5
/10
Reviewed 16 week(s) ago
Comfortable, clean, close to the city center.
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1 people find it helpful
Accommodation's Reply
21 Apr 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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T***a
icon-Leisure
Leisure
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9.7
/10
Reviewed 17 week(s) ago
clean hotel, strategic location, friendly service, very affordable price
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Accommodation's Reply
16 Apr 2025
Thank you for your review, we look forward to welcoming you back to our hotel.
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Number of reviews per page
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