Here's a polished hotel review based on your experience:
We recently stayed for four nights at this hotel, which was advertised as dog-friendly. Unfortunately, our experience did not match that description.
On arrival, there was no sign of any dog-friendly amenities in the room, and we were initially allocated a room on a floor where dogs were not permitted, resulting in a wait while an alternative room was prepared.
We were also disappointed to discover the numerous restrictions placed on dogs. Dogs were not allowed on the beds, in the restaurant, or in the bar area. While we understand that some rules are necessary, these restrictions made it difficult to understand how the hotel can market itself as genuinely dog-friendly. Had this been made clearer before booking, we would likely have chosen alternative accommodation.
The staff were friendly and polite, but service was generally slow. On one occasion, it took around 40 minutes to receive four coffees despite there being only a handful of customers in the bar.
Another disappointment was the lack of evening meals, which was not clearly advertised when booking.
Overall, while the staff were pleasant, the hotel did not meet our expectations, particularly regarding its dog-friendly claims. Greater transparency about the restrictions and facilities available would help guests make a more informed choice before booking.