Overall Ratings & Reviews UrCove by HYATT Shanghai Lujiazui EXPO

The property was well presented, with a spacious room and a comfortable bed. However, the experience was undermined by a few disappointing factors. The bathroom showed signs of neglect, with mould and loose sealant—an issue that should be an easy fix. Additionally, despite staying on a non-smoking floor, the smell of smoke permeated our air conditioning overnight, lingered in the bathroom, and was noticeable in the main corridor for several days, suggesting that no action was taken to prevent smoking in the building. Service at breakfast was also underwhelming; upon arrival, we were ignored by the employee at the door, who seemed more focused on handling an invoice for a parcel than welcoming guests. Overall, while the hotel met basic requirements for a stay and was satisfactory, it did not reflect the high standards expected from a Hyatt-branded property. Hence, the three-star rating.

Hotel is very comfortable and modern. Breakfast is very good, with lots of options of Chinese (so people can try it out) and general things (eg fruits, cakes, eggs, etc). They have a robot to delivery room service :) If I come back, I would defo stay there again! And I highly recommend it for couples, family or anyone travelling alone.

구글지도가 달라 호텔 찾아갈때 무척 고생 아주 불편했어요.반드시 구글지도를 다시 변경해야 합니다

Over all everything was good.

おしゃれなホテルでスタッフの対応も素晴らしかった。 レストランは朝しか開いておらず、近くにコンビニも無いので食事は少し不便。