The staff made this stay exceptional. From the moment you step in, you are greeted and helped out with utter serenity, professionalism and respect.

Absolutely incredible stay, but only if you aren’t here on business. The WiFi was very unstable and we had to both work from local coffee shops and/or WeWorks.

1 Hotel always impresses. I really like the laid back vibe and the location is perfect and beautiful. Everything was as expected. All of the staff members were wonderful except the male host that was there Thursday May 14 at the lobby bar. We were two people and he would not agree to let us wait by the bar for a table or to just have a drink. There were seats open and we were told guests of hotel are okay without reservations. His tone of telling us that there are no seats was rude and he was loud intentionally it seemed for others to hear us be declined entry. When asked when we could be called for a seat he said “oh I don’t know - an hour if at all possible”. Bar was not packed and there were seats at the bar for at least one of us and it would’ve been fine for the other to stand. Another lady coming out to the exit was also come paining about this question persons offensive tone. Not cool. What we like about 1 hotel is their laid back luxury. Anyways he did not ruin our trip and everyone else was wonderfully nice and the rooms were amazing. One final matter was that I dod not ask for an accessible bathroom room on my second stay there this week and they gave me one. The accessible room was very odd and the accessibility equipment which I did not need, was everywhere and for me, took away some Of the amenities like a closed in shower etc.

My Family and I had the most wonderful experience at this hotel. Thank you!!!

Incredible property, we truly enjoyed it!

Two standout team members were Lamar, the bellman & Grace, my massage therapist. Lamar was so helpful & cheerful & professional. Grace gave me one of the best massages I have ever had in my life….and I have had hundreds, if not more, all over the world. She is truly phenomenal.

The hotel and staff are absolutely amazing. What a luxurious experience and also a fantastic staff that are so attentive to their guests. The property is as advertised and even better on arrival. The rooms are beautifully decorated and also keep a very modern and comfortable vibe. The area surrounding is safe and the dining is vast. There are multiple places to eat and drink close by. The shopping areas are beautiful and also walkable

Great hotel in the middle of Mayfair. Great location in a very good restaurant for breakfast

Staff were amazing - very comfortable room rainfall shower bathroom was nice and decent shower pressure as well. 4 nights in a location like this at a 5 star hotel for roughly $2000 in May was reasonable.

Stunning hotel. Rooms are spacious. Staff is top notch. Bar is a blast on the weekend!

A fantastic hotel with amazing staff from the Doorman, Receptionist through to the cleaners all were friendly professional and kind

I stayed an extra night bc I loved it so much!

Gorgeous hotel with excellent service!

Great location and boutique style hotel

Beautiful hotel and staff incredibly helpful

Clean everything. Concierge. Desk service. Room service. The whole place is top notch. I felt both comfortable and taken care of but not like everyone was taking themselves too seriously. I’m a writer and artist and I could feel taken care of but also anonymous.

Great as always, well appointed rooms, unfussy service and excellent breakfast

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Amazing all around

Very nice room