Overall Ratings & Reviews Residences UQAM Ouest

It wasn't my expectation i was completely deceive

You get what you pay for and worse. The room feels like the heaters are cranked all the way up in the summer :)

I felt this was good value and was pleased with my stay.

We were surprised that the room was actually a student dorm, which was not very clear to us. It was very clean and safe. Staff was attentive to our needs, and the location was very very good. Parking was not free and was a bit far and inconvenient, but anybody without a handicap or that doesn’t mind a walk would have no problem with it

It is a terrible place, dirty uncomfortable , very small things falling apart. Could not stay had to find an other place at night.

The reception was extremely rude, the room were not as advertised and they refused to do anything about it or even acknowledge our complaints. We called Expedia to get a relocation and the hotel refused to pick up calls from Expedia to confirm the complaints. The lobby had a disgusting smell, there were scuff marks on the walls, no ventilation of air in the rooms, bathrooms were not clean. My experience was terrible and even Expedia’s team did not do anything about helping us with this, we were forced to live there because there were no other options Expedia could give us

The bed was new and very comfortable . The small kitchen came in handy but the property and the room were dirty and the staff a bit confused . There is no wifi in the building as was advertised . Overall it was ok but I would definitely not book it again .

That is was close to St Catherine

Terrible front desk service. Way too expense for what you get. Uncomfortable. Noisy area with no ac so you get to listen to scream matches outside at 4am or drag racing. Never again.

No AC so you have to leave your window open on a warm night on a very busy street. But it was comfy and close to lots of entertainment and restaurants!

yes

Very clean and nicely cared for.

could not check in at the time that was stated in the email

Garbage place

The ventilation in the building was terrible, sadly, so during the heat wave it was even hotter inside than it was outside. As well, most of the front desk staff were pretty rude and unhelpful. Way too expensive for the quality.

Lackluster and rude staff, does the bare minimum in terms of customer service. Great location in terms of transportation and dining options

No ac disgusting showers uncomfortable bed poor cleaning

There was no AC, the bed did not have a fitted sheet and the towels were thin and rough. But we were there for a festival so it did the trick

No AC, unprofessional staff, tiny and dirty bathrooms

Too hot