When we arrived there it was already night, and we got a room on the 3rd floor because there was no elevator so I negotiated not to be on the 3rd floor but the 1st/2nd floor and the staff refused because the rooms were full. After I said I didn't mind adding the price, they said it was available. The staff was dishonest and the annoying thing was when we left the room we were fined money to replace the cost of washing the sheets. My child happened to have a fever and nosebleed that night so it was natural that there was a little blood stain and as someone who understands, I just rubbed it with soap and it would go away but we were asked for money. I didn't accept it and negotiated so the deposit was deducted. It was excessive, I do know that there are rules for sheets but it's not like that, the reason is exaggerated