Overall Ratings & Reviews The Alana Hotel Malang

Dear valued guests, Thank you for your positive feedback. We’re happy to hear that you enjoyed the clean and spacious room, as well as the smart control features that made your stay more convenient. We hope to welcome you back again soon for another great experience. Warm regards, The Alana Hotel Malang

Dear Mrs. Astrinia C.R, Thank you so much for your kind review. We're glad to hear that you enjoyed the pleasant scent of the room, our strategic location, and the wide variety of breakfast options. We look forward to welcoming you back on your next visit to Malang. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay at The Alana Hotel Malang. Regarding the noise from the neighboring room and the disturbance from the smoking area in the lobby, we have certainly taken this feedback seriously. We understand how important comfort and tranquility are during a stay, especially for non-smoking guests. We are reviewing the soundproofing of the rooms with our technical team to implement soundproofing materials in the rooms, and we are currently working on improving the guest experience. We greatly appreciate you choosing to stay with us, and we hope to provide an even better experience on your next visit. Warm regards, The Alana Hotel Malang

Dear Mr. Sulardi P, Thank you very much for your review. We are pleased to know that you were satisfied with our facilities, service, and variety of breakfast menu. Our strategic location is indeed one of our advantages, and we are glad that it contributed to your comfort during your stay. Regarding the limited parking area, we apologize for any inconvenience you may have experienced. However, we are also happy that our valet service was able to assist and provide a solution. We look forward to welcoming you back to The Alana Hotel Malang. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that you enjoyed your stay at The Alana Hotel Malang, especially with our advanced smart room features like Google Nest and tablet control. Guest comfort and satisfaction are our top priorities. We hope your next visit will be even more enjoyable. See you again soon. Best regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for your review and feedback. We are pleased to hear that you were overall satisfied with The Alana Hotel Malang. Regarding the absence of a floor drain in the bathroom toilet area, we apologize for any inconvenience this may have caused. It is true that our bathroom design currently uses a new concept, which is to not have a floor drain in the toilet area, and this applies to all room types. However, feedback like this is very important for us to evaluate and consider for future improvements. We hope you have a pleasant stay, and we hope to welcome you back with even better facilities. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for your encouraging positive review. We are very happy that you enjoyed our service, the clean and fragrant bathroom, and the friendliness of our staff. It is a pleasure to know that you want to stay at The Alana Hotel Malang again when you visit this city. We look forward to seeing you again on your next visit. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you were satisfied with the friendliness and responsiveness of our staff. Providing prompt and proactive service is our commitment to creating a comfortable stay for every guest. We look forward to your next visit to The Alana Hotel Malang. Warm regards, The Alana Hotel Malang

Dear Ms. Istianingrum, Thank you very much for your warm review. We are delighted to know that you were satisfied with our service, the friendliness of our staff, and the professionalism of our security team. Guest satisfaction is our top priority, and feedback like this motivates our team to continue providing the best service. We look forward to welcoming you back to The Alana Hotel Malang. Best regards, The Alana Hotel Malang

Dear Mr. Fandy I, Thank you very much for your positive review. We are glad you enjoyed your stay at The Alana Hotel Malang. We apologize for the limited parking space that forced you to use the valet service, but we are pleased to hear that our security team was prompt in assisting you. Your feedback is greatly appreciated and will be taken into consideration in the future. See you again on your next visit. Best regards, The Alana Hotel Malang

Dear Mrs. Rifa H, Thank you so much for your kind words. We’re delighted to know that The Alana Hotel Malang was a great place for both your business needs and family vacation. Providing comfort and convenience for all types of travelers is what we strive for. We look forward to welcoming you back soon. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed our service, the food, and the hospitality of our team. We hope this pleasant experience will make you want to return again. We look forward to welcoming you back to The Alana Hotel Malang. Warm regards, The Alana Hotel Malang

Dear Ms. Naning N, Thank you for sharing your experience with us. We apologize for the inconvenience of not being able to check in early upon arrival due to the hotel being fully booked. However, we were happy to assist you with luggage storage at the front desk, and you were still able to enjoy breakfast at the hotel. We hope to provide you with a more perfect experience on your next visit. Thank you for your understanding, and we look forward to welcoming you back to The Alana Hotel Malang. Best regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive review and rating. We greatly appreciate your rating and are delighted to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Best regards, The Alana Hotel Malang

Dear Ms. Nancy M, Thank you for your positive review. We are very pleased to know that you felt comfortable during your stay at The Alana Hotel Malang. We hope we can always be your first choice when visiting Malang. See you again on your next visit. Best regards, The Alana Hotel Malang

Dear Mr. Wasiat R.P, Thank you for your positive review and rating. We greatly appreciate your rating and are delighted to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you once again. Best regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your review and positive rating. We greatly appreciate your review and are delighted to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Best regards, The Alana Hotel Malang