Dear Mr. Yahya,
Warm greetings from PARKROYAL Serviced Suites Jakarta!
Thank you for sharing your feedback and for rating us 9/10. We’re glad to know that you found our rooms clean and comfortable. At the same time, we sincerely apologize for the long check-in process and the missed opportunity to offer you a welcome drink while you were waiting. This is not the level of service we strive to provide, and your comments will be shared with the team to ensure improvements are made.
We truly appreciate your patience and understanding, and we look forward to the chance to welcome you back for a smoother and more enjoyable experience next time.
Simply Yours,
Sjefke Jansen
Complex General Manager