Our room was not the best: No view! The hotel's ground (main) floor has the reception, bar, restaurant. The guest rooms are in 3 levels of "basements" - sort of! One still sees outside and can enjoy the small patio (no chairs to sit on though).
Very strange key to the doors - never seen anything like it. A man comes and "customizes" the hardware for the key - it feels like the normal card you get, but it ain't software-driven! If you lose your key they have to physically come and change your lock's setting and give you a new key.
We got very good service: advice, storing of personal things in their fridges... The food was too salty (like everywhere in Portugal); but once we told them they cut it down to normal level. We were disappointed by the limited selection of vegetables. Seems that is a general problem in this country - it's still a meat and potato country!