On arrival after being told we were able to check in at 12.00 PM we were informed that our accomodation would not be ready before 14.00. This was unacceptable as we had a wedding to attend at 13.50. The female behind the counter (owner i pressume) told us the previous people would not leave on time. She was not interested in my dilemma and became very hostile she told us we were free to find other accommodation elsewhere which would be impossible at this late hour. When I tried to ask if perhaps our room could be cleaned first so that we could get in soon , in order to allow us to get ready for the wedding, she got more aggravated and accused me of being aggresive and threatening. She then told us we can't stay here . Luckily the booking was in my wifes name so she could not cancel the booking. She then fobbed us of to the other person sitting camly in a seperate cubicle (I asume her male partner) .We approached him and he calmly told us he should have it ready by 12.30, which he did have without any fuss. What happened to customer service here I wonder.