This hotel had the perfect view and when you want to go into town, there's an elevator that leads you straight to the town level to walk around. When you have bags there is the free shuttle to and from the train station.

Friendly staff. Excellent breakfast.

Brilliant location in Zermatt, great swimming pool for rainy days, great view of the Matterhorn. Staff were friendly and helpful.

Wonderful stay with friendly staff. Thank you!

We had a great time at the Alpenroyal. The property was clean and beautiful, the spa was amazing. The staff were friendly and helpful and breakfast was delicious. Location was perfect - the elevator was a surprise and helped getting around and our view was perfect!

The hotel is amazing and has the best view of Zermatt mountain. I really enjoy my stay there with the family and the indoor pool is also very nice. Regarding breakfast, it was a bit too light for us, especially for kids, but otherwise great.

Great location for the view of Matterhorn. Uphill walk with luggage is a little challenging. Breakfast is very good.

The room and bathroom were clean and spacious. We had an excellent view of the Matterhorn from our balcony. The hotel was lovely and quaint. Well worth it.

The lady and staff were super friendly. Enjoy my stay. Recommend

The rooms were comfortable with the beautiful views of the mountains. The breakfast was good, I just wish there was more variety from day to day( we stayed 5 days). The bathrooms were slightly outdated, it was hard taking a shower with a shower curtain without having the water spill on the floor. The room was spotless, and the cleaning crew did an amazing job every day cleaning the room. Location was very central to the lift and the center of Zematt. I felt that charging 5 CHF for use of the microwave was excessive as well as 3 CHF for ice. I don’t think I ever stayed in the hotel that did that. Front desk staff was very helptand pleasant. Overall, we had a very nice stay

Great service. Went above and beyond what was expected.

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.

Friendly staff, wonderful, comfortable place. Has a secret easier way to get to the station through a private lift. The view of Matterhorn was unbeatable from our room.

Had the most amazing stay, Breakfast was wonderful, the location was idea for skiing, just a short walk to Gondola, and short walk to town. The view from our balcony was magical and wonderful, did not want to leave. Pool and spa area was delightful. Definitely recommend.

Everything about this place was amazing

Really enjoyed this hotel as a landing point after our ski/exploration days. Comfortable and walkable. Highly recommend!

Excellent!

Get a room with the view it’s so worth it. We woke up every morning looking at the Matterhorn. Great staff, nice breakfast very comfortable room, good size. Short downhill walk into town and then of course back up after dinner but so worth it for that view. There is an elevator a bit further up the hill you can also take. Hotel has a jitney for your luggage.

The staff were very nice and friendly. Noemi at the front desk is lovely and very polite. Miguel is truly a gentleman and very kind person. He’s always working hard to make us smile!

Had a lovely stay. .staff and breakfast was great Very pretty hotel