Good afternoon, Dear Sir/Madam, Warm greetings from Hotel FortunaGrande Seturan Yogyakarta By Fosia Hotels. On behalf of the Management, I would like to express my deepest gratitude for your willingness to take the time to provide a positive review and response to our Hotel. We are very pleased with your writing about our hotel and services. We apologize if there are any shortcomings in our service. We are still working to improve our products and services in the future. Regarding the less than pleasing experience, we are currently investigating and making improvements. Once again, we apologize for our less than optimal service. Once again, thank you very much. Warm regards, Management