Villa Carlton is a beautifully preserved 1920's building within three or four minutes walk of Zakopane town centre. The public areas of the hotel are very original and retain all the charm of that era. Our room however had been fitted out with cheap white composite wood carpentry which was a rather nasty contrast. The mattress and pillows were of very poor quality. On arrival the room was very clean, but housekeeping was minimal with towels changed once in six nights, and the bath, floors etc going untouched. Breakfast was extensive and delicious. Staff were pleasant and helpful on approach. An important thing to note is that this hotel is not suited to anyone with poor mobility. I am aware that the small print states that there is no lift, but even the door in to the hotel involves a staircase. In summary, a beautiful, charming hotel in a good location which provides a lovely breakfast but whose housekeeping could be better.

This hotel may have been considered nice in the 1920s, however it is very outdated. The bed covers were covered in holes, and the bedsheets had blood stains. There is no elevator in the hotel, so you will have to carry your luggage up the stairs. Reception staff was polite, however the women working at breakfast had an awful temper. The sofa bed was very uncomfortable, and we had to make it ourselves.

Clean and very nice staff. Location is super! My room was just for 1 person so it was really tiny but the bathroom was renovated and I had a nice skylight. The water pressure was great and the water was hot - that was matter the most. The bed was comfortable. I highly recommend it.

Great hotel management, very flexible and polite. Clean rooms and very good breakfast served. I recommend this place to the others.

It is quite an okay stay, value for money.

The location is within distance from the city center. Breakfast was very good.

We had a mezzanine room which was great and perfect for kids. It was spacious and had two toilets. Great location next to park. The only problem was the room need curtains and more power outlets to charge your phones, tablets, etc. Also, the staff was not very helpful except for the lady that worked at night who helped me book tickets for the cable car.

Hotel is according 3 stars. Good location. It should be noted, that there is not elevator in hotel.

Hotel location

Hotel is clean and staff very nice. Location is perfect for evening walk to Krupowki street, restaurants and shopping.

Staff speak English and were extremely helpful in giving directions to attractions. The Hotel is old but it has atmosphere - a big comfortable lounge/sitting room.

It's an oldish villa, but in a good location for access to town facilities and also for access to the hills. The staff were friendly, the breakfasts substantial, and it was quiet.

This staff was great and so welcoming to us and our little dog. The room was very run down and basic, but clean. Breakfast could have been better. Very nice location in quiet neighborhood within walking distance of everything. Free, convenient parking. Well priced, but probably for a younger crowd less concerned with creature comforts. Operated by very cool young family who knows the area and seems to have a handle on the many outdoor activities available in this fantastic town. Would absolutely recommend for a budget traveler or young traveler.

The hotel is old fashioned but the staff are friendly and keen to please. The complimentary breakfast was very good

Great place to stay. Friendly staff. Free Tea/coffee available all day and lounge available to sit in so you don't have to stay in your room if you don't want to. Short walk to main street of Zakopane and lots of good restaurants. Room nice and quiet. Breakfast buffet very good. Would definitely book and stay again

El lugar está lindo, nos quedamos en una habitación para tres personas (con tres camas) era una cama matrimonial y un sofá MUY incómodo era un sillón individual que se hacía cama, pero la verdad estaba durísimo y no se puede descansar. Las almohadas muy chicas e incomodas. Fuera de eso esta muy limpio y el desayuno muy rico.

Miła obsługa. Bardzo dobra lokalizacja. Dobre śniadanie.

Trevligt hotell. Trevlig och hjälpsam personal.

No stairs so its really bad as well the room was not as expected.

The room is very small probably the smallest room of the hotel. There's no enough wall sockets. The pillow is unbelievable low. It's the same after being changed. That's why I didn't sleep well. Breakfast is good. Walking distance to main street, cinema and bus stop.