Everything was exactly as pictured, but most importantly, safe. The staff was amazing and the breakfast was delicious.

For the past two years, I have been staying at this hotel whenever I travel from New York to São Paulo. I always choose it because of its central location. However, during my last visit on February 8th, 2026, I had a terrible experience. I was given a dirty room with no towels and garbage on the floor. I immediately called the front desk, and they sent a housekeeper, but the one who arrived was rude. I asked to speak with a manager immediately. As a paying customer, I don't want to take a long, expensive flight from New York to SP just to be treated poorly. When the manager arrived, he didn't even apologize for the inconvenience. He did, however, upgrade me to a nicer room, which I appreciated. Still, his attitude made me realize that no one at the hotel truly cares about customer satisfaction. There seem to be many new staff members who lack concern for guests. Therefore, I cannot recommend this hotel.

Clean and breakfast is great!

The room was spacious and well designed. It is a nicely appointed hotel in a convenient location for most of the old city and Avenida Paulista. There are many excellent restaurants within a block or two! Overall we iked the hotel a lot. The breakfast has variety and decent quality. The fruit was always fresh and delicious. The Internet was generally good, but sometimes periodic or unreliable. There was a cockroch running up the drapes when we arrived. Room service was uneven. The worst aspect of this hotel was that the beds and pillows are too hard – we did not sleep well, and had body aches for the six days we were in São Paulo as a result. It is a shame in a property that is otherwise so outstanding.

Hotel with great water pressure, it was clean and the guest service was great, internet was fast and the breakfast had many choices and it was always being quickly replenished.

The staff were good but the hotel?! What makes it fabulous?!

Excellent option for price

There was no hot water any of the days and the restaurant for breakfast was a mess

Very agreeable staff for check in, clean room.

Late check-in (2:30am) was possible, friendly front desk staff, spacious room, very large and comfortable bed

When I checked into my room, I found there were no bath towels.

I didn't know about airport shuttle. The hotel is excellent with walking distance to everything and near transportation. There are police 📷 all over the city. It was safe for me.

Was given an accessible room, which is fine, but the bathroom flooded during showers with water wanting to escape into the hallway! Also, the room felt like it could do with a deep clean. Breakfast was included and is okay, but I kind of wish I gone to a nice cafe for a good coffee and pastry. There’s plenty in the area and on that note the location is good, if you want to be in the centre of the city.

Location was ideal. Staff was friendly and helpful - must say I wish there were more options for breakfast but if I’m in Brazil I guess I’ll eat like Brazilians

It was ok. Breakfast was included which was good. It’s a small hotel centrally located. I traveled with family.

Had a wonderful time staying at this hotel!!! excellent service and super easy walk to nearby restaurants and bars & clubs!!! Highly recommended!!!

Good location to visit all the sites in the center.

I have to call twice to the reception asking for toilet paper.

Okay for the price. Noise rooms with single glass windows. Bathroom must improve.

Lots of breakfast choices, Near to bus stops, Big room and got nbafinal