The location is good, it needs a lot of cleaning, I was walking up the stairs and I saw chicken wing bones on the stairs, the staff is a 1. At 08:00 I knocked on the door to ask if I wanted to eat. You don't have time to rest. I don't really recommend it.

Terrible service. Booked a twin room and given a double. When this was raised, we were told we'd have to make our own beds as housekeeping had gone home. No bedding provided after asking twice so ended up sleeping in a unmade bed.

good

Staff always friendly, rooms are nice. The food is exceptional!

Stayed before, and this time we had one of the rooms accessible from the rear carpark and was ideal family room for me and mate for a local event. Staff very friendly and the breakfast was great. Good location for local pubs!

The room was very spacious and clean with a Gothic or Baroque tone to it which would be in keeping with its time. Lovely staff brought my dinner from their amazing malaysian restaurant to my room as I was a bit tired that evening. The food was excellent. Great place, thankyou.

Lovely manager

The room was ok. It looked a bit tired and walls slightly dirty. A bit of TLC would improve things. The sink in the bathroom wouldn’t drain properly- blocked - which was annoying. Staff were pleasant

Despite a very friendly welcome on arrival, I find little to commend on both the hotel room nor the Raffles restaurant. Having stayed here a long long time ago and dined at the predecessor of the Raffles restaurant when it was located further down the road, I was REALLY looking forward to my return. I was bitterly disappointed

The ceiling is too thin to block any noise. I could not fall asleep sjmply because somebody upstairs was walking past midnight. I asked whether they could switch my room, bit it was impossible. Furthermore, there were two very short false fire alarms around 3 AM. I had a bad sleep. I canceled all my future stays at this hotel.

Everything good staff friendly but the heating only issues pressure with shower not enough hot water

Everything Was good friendly staff

Bed ok. Room ok. Shower weak. Breakfast limited and Full English was a very disappointing small portion for £12 - small egg, partial rasher of bacon, sausage, 1 mushroom chopped into several pieces, small pot of baked beans meaning you could count them and half a slice of black pudding. Oh and one slice if toast! I was not impressed

Lovely service, a gorgeous room with a huge comfortable bed. Food was great - really nice Malaysian food. Am definitely coming back.

There was a family staying on the same floor leaving the doors open and children making a lot of noise. The shower didn’t work properly so was unable to have a proper wash. The TV remote was filthy, covered in food. Also there was a noodle in the bed.

Friendly, helpful front desk

Parking area seemed dark and shady. Gelt unsafe to leave the car parked there .

Quirky little place. Comfy beds with a spacious room. A little dusy but otherwise very clean. Tea and coffee making facilities with biscuits, always a bonus

Noisy room. Bit of a smell in the room too. Otherwise ok.

I live staying here lovely location people nice staff very helpful and polite