Overall Ratings & Reviews Hilton Cancun an All-Inclusive Resort

Property was very nice, staff was great, food was average

Hotel is very nice, staff are very friendly. Food is good

Great food

Just an amazing environment

Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days

The experience at Hilton Cancun exceeded our expectations. The staff is consistently friendly and accommodating. Our family enjoyed several activities and the food options were incredible.

A perfect stay for family and anyone with all fun and amenities inside.

I liked everything about this property I can’t think of anything I didn’t like.

Property is great but the beach is filled with sea weed.

Very Clean, Nice Staff, Good Food

Staff was top of the line, friendly and accommodating.

Good

Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.

Staff were very attentive and kind! There were numerous food options at all times of the day and the space was clean and quiet.

Nice place 👌

Good food. Service is ok. Not excellent but ok. The front desk staff doesn’t seem enjoy what they do.

I

there always an issue with the lock of my room, i couldnt get into the room because the door lock issue and have to go down to ask the front desk 5 times until the issue fixed

Amazing!!!!!! Staff was so accommodating and helpful. Marco and Veronica took astounding care of us!!!! They made my birthday soooo incredible. The food and drinks were good, I got my money’s worth and it was a very nice resort with a nice small beach! The entertainment was good as well shows. Tip Marco for me and tell him Savannah and Dietrich sent you lol! Make sure to get an ocean front room! We even requested to move rooms due to some small construction happening near my room and they gave me options that they had available!! They were very nice and knowledgeable, cannot recommend enough! I booked a pool side package and it was amazing as well!

Very clean All staff are accommodating All food is good. Worth of the price you paid. Highly recommended