When I checked-in, the hotels cannot find my paid confirmation. after calling hotels.com, they still need me to pay and ask me contact hotels.com to refund. no a very good experience for my business trip.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia