Truong Phu House (Hotel & Apartment)

Explore Truong Phu House (Hotel & Apartment)
8.9
Very Good
From 14 reviews
Provided by travelers on
Cleanliness

9.7

Room Comfort

8.7

Meal

9.6

Location

9.2

Service and Facilites

8.5

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Traveler Reviews Truong Phu House (Hotel & Apartment)

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Customer reviews
Vi Nguyn
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 12 week(s) ago
I came and stayed for 3 nights, on the last day I stayed an extra hour (I informed the reception before the check-out time for the last day) so I paid the full room fee for the whole day, I was ok with that fee, but in the evening, Home held a party and karaoke all night, my room was near the party yard, during the entire time I stayed in the room in the evening, Home's karaoke continued and did not lower the volume. When I checked out, I did not receive an apology or sympathy from Home and paid the full room fee and car rental fee. The room was clean, however the air conditioner did not work very well, the mattress was sagging. Other services were still good, but my experience on the last day of my stay made me not want to return to Home again.
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Accommodation's Reply
23 Sep 2025
First of all, Truong Phu would like to thank you for staying and booking an extra night. Thank you for your compliments to Home. Regarding the sound problem, Home is really sorry. Because the guest staying on the same day as you had registered to organize a party in advance and had karaoke in the garden, however, the karaoke singing must have ended before 9pm to ensure other guests rest and go to sleep. Home would like to admit that it did not notify you in advance and this led to your dissatisfaction. Home is really sorry for the above incident. Home will learn from experience and thank you for reminding us. Once again, we really apologize to you for this inconvenience. Home would like to thank you and wish you good health.
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Thi T. L. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
The scenery is so beautiful hihi everyone should come and try hihi
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Lu
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 25 week(s) ago
Quiet area, good service support.
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
The home is very chill and clean, the location is convenient to move around, the staff is extremely enthusiastic, we came from Da Nang and accidentally brought hundreds of banh bot loc but the home supported us so enthusiastically, otherwise we wouldn't know where to throw them away 🤣🤣
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1 people find it helpful
daongochieu
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Everything is ok, but wifi is a bit laggy
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T***n
icon-Leisure
Leisure
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9.7
/10
Reviewed 66 week(s) ago
3rd time staying at Truong Phu, the room is comfortable and clean, modern decor mixed with Hue style, the service and support from the host is always pleasant and wonderful as always
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1 people find it helpful
vo chi c.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 72 week(s) ago
Enthusiastic staff, location right near the center, clean, comfortable as well as a beautiful view of ancient decoration. I will come back here when I come to Hue.
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2 people find it helpful
carol t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 78 week(s) ago
Quiet location, delicious breakfast, comfortable bed, beautiful garden, everything is new and clean. I chose standard because I ran out of options for the day I went, the room felt a bit cramped, the room only had 1 mirror in the toilet so I wanted to put on makeup there, if the hotel added a full-length mirror or a small mirror on the table it would be great.
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1 people find it helpful
T***c
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 82 week(s) ago
Everything is ok. However, I have some comments about the management, room arrangement, the staff is not flexible when the family needs to stay more and charge extra fee/extra day. The family is staying in a 2-bed room, while on vacation, they had to leave and return to change to a 1-bed room because the staff said someone else rented it (the 2-bed room was empty, no one was staying!!!) I had to cancel all my plans and schedule because I had to go back to move things, the family has children, very inconvenient and annoying. If the homestay owner does not retrain the staff, does not pay attention, they will lose customers because these issues can be flexible and handled. My mood is really down, between so many choices like now, I will not come back or recommend because the experience is not good even though the facilities are ok. Thanks
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5 people find it helpful
Accommodation's Reply
30 May 2024
First of all, I would like to thank you for choosing Truong Phu as your destination when coming to Hue. Regarding my family's problem, according to the hotel's regulations, the check out time is 12:00 and the day I checked out, a guest had booked my room from a previous time and on the home side there was only 1 Quad room, so We cannot be flexible enough to support our family in checking out later, so we have proposed that we take an additional smaller room in the morning, but our family has not decided yet, so it is mandatory to check out on time. I had to call my house to change rooms because my house needed to clean the room to welcome guests later. Hope your family understands
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