Overall Ratings & Reviews Isla Brown Chania Resort Curio Collection by Hilton

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to Venetian town.

The hotel itself is wonderful the decor is fantastic.. but that’s where it stops the service was lousy and the cleanliness of the room and hotel is not great.

All was great…

Very nice clean property. Close to Chania center and great restaurants… must rent a car !!!

The resort itself was beautiful, plenty of activities around the area as well. The dinner option wasn’t included (we were under the impression it was) and it was quite pricey. You can go to several restaurants for half the price of the dinner at Isla Brown.

Lovely property and rooms but pool area was so loud due to an afternoon DJ. Our on was lovely but in a noisy section - downstairs near shop, table tennis area and bar. I think it’s important to know where your room is. Pool was lovely.

Maintenance is poor

The staff and property were excellent. Room service was very slow we were out of toilet paper for a full day and the one time the serviced our room they took most of our towels. Beautiful property otherwise with beautiful pools and facilities. It’s about 30 minutes from actual Chania town but they provide a shuttle that leaves at 5pm and returns at 1030pm. When we got on it was full so they arranged a taxi.

Hotel buildings is not prepared for bad weather. First day of lightening, thunder and torrential rain, water came through bedroom door. Rang to get towels to stem the flow. Visit to reception and another phone call, two hours or so later, still nothing. Went to reception again. Was told no other rooms available. Managed to get some towels then, told someone will come to clean up/see to problem. Was told several times – no action. Next morning, went to reception, showed young receptionist pictures. By now there was thick mud outside the door, dirtying our footwear, feet, legs and clothes (from splash back). Slippery. She apologised and said she will send someone. This was the only apology we received the multiple times we spoke to other hotel staff in person/telephone calls. After breakfast, we could see some attempt had been made to clear the mud. A groundsman arrived and said he doesn’t what to do. He had a conversation with a couple of hotel staff who was working on a nearby room to sort something out. Some boarding was subsequently placed over the now muddy pool of water. Weather affected the hotel lobby (towels placed around floor areas), outside bar was slippery. When we arrived, we were told we were upgraded from garden room to sea view. However, the main view is a building. Felt downgraded. We made the mistake of not asking questions before accepting the 'upgraded' room.

We had a wonderful time celebrating my birthday at Isla Brown Chania! The staff is warm and welcoming, the environment and views are stunning. I got some spa treatments and they were some of the best I’ve ever had. Book your vacation for next season, don’t hesitate. Yes, if you want to see Crete, you’ll need a car- but we loved driving and there are many wonderful places to stop and visit if you have the flexibility of a car. And we enjoyed not being in the busy town on many days. We couldn’t have been happier with our entire stay and will never forget this trip. Thank you Isla Brown!!

We used this hotel as a stop over for a pending flight. The room and pool were excellent though there was only a buffet for an evening meal. Would recommend

For the price, the hotel was good. Disappointed with some of the finishes around the hotel (lift in the main building, painting in areas, unfinished areas of the hotel) but in general the hotel was nice. For me, the most disa

Hotel opened this year, the hotel is nice and beautiful but the staff has no training, the maintenance is really bad, pool area looks already old and outdated, garden not taken care of. Good potential but not managed. The hotel is not clean. The staff is not trained and doesn’t solve problems well.

An overall lovely experience and can’t wait to return next year!

Recent refurbishment - wonderful pools and rooms; lack of room service or lunchtime meal options, except for the great buffet breakfast/dinner are areas for improvement. Housekeeping improvements requires as repeated requests for same queries not actioned. Overall could be a wonderful 5* location but still needs some improvement. Staff are incredibly helpful, friendly and the biggest asset!

The property is in the middle of no where but it is nice and quite and out of the way which is ideal. There is no beach at the hotel site so you need to travel else where so you need a car. The food is OK buffet dinner and breakfast, nothing amazing but the snacks in the afternoon pool is really bad so skip this. I wouldn't rate this a 5* Hotel more like a high 4* or a low 5*. They do really well in some areas but fail on the details. When I was there it was during their soft opening so there is plenty of room for improvements.

This hotel is just perfect and suits all ages. Its idyllic location is only 15 minutes from chania airport. Brand new luxury hotel with great facilities with stunning views from the spacious restaurant terrace. The breakfast is one of the best I’ve ever had and you are clearly spoilt for choice. The Staff can not do enough for you. Greeting you with with smiles from the moment you step through the door. This hotel has thought of all the finishing touches. the whole design of the Isla brown chania is wonderful and very aesthetically pleasing. Will definitely be going back. You will need a car unless your plan is to just completely relax by one of the gorgeous pools. Or you can land in your helicopter if that’s your preference:)

This hotel is a real fabulous find! From the moment you step foot through the door, the wow factor is there! Warmest of welcome's and the happiest of staff. Nothing is to much trouble and the staff are very happy to help with local places to visit. Although all the facilities are not yet available as the hotel is only two weeks old. You really do not notice. The gym is 24/7 and the pools are full size.

Joli établissement Bien arboré, calme. Dommage le personnel du petit déjeuner qui caresse les chiens et qui vous sert sans se laver les mains!!!!

Struttura molto bella e posizione meravigliosa. Peccato per tutto il resto, a partire dalla pulizia della camera, del servizio inesistente (5 stelle???) e della mancanza della vista mare, per la quale avevamo pagato.