9.5
Exceptional
From 292 reviews
Provided by travelers on
Cleanliness
9.5
Room Comfort
9.4
Meal
9.1
Location
9.4
Service and Facilites
9.4
People often mention about Aeris Hotel Banjarbaru
All
Ambiance (62)
Bedroom (61)
Staff Friendliness (57)
Hotel Area (55)
Distance to City Center (51)
Variety (49)
Taste (48)
Bathroom (47)
Surroundings (40)
Wifi (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Aeris Hotel Banjarbaru
Number of reviews per page
20
40
Customer reviews
J***o
Staycation
9.1
/10
Reviewed 5 day(s) ago
Friendly staff service from the start of check in, welcomed by Mbak Bella
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
R***l
Business
9.7
/10
Reviewed 1 week(s) ago
The hotel's location is very strategic, with souvenir shops, Alfamart, and snacks/food nearby. It also has a reflexology massage area. After exploring the city... it's great... highly recommended.
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
w***a
10.0
/10
Reviewed 2 week(s) ago
Alhamdulillah, have a nice, comfortable stay.
See original
1 people find it helpful
Accommodation's Reply
06 Aug 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
G***t
10.0
/10
Reviewed 3 week(s) ago
Excellent experience, cozy room, delicious foods, friendly staff
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
v***y
Business
8.5
/10
Reviewed 4 week(s) ago
I stayed for work and the hotel was quite nice.
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
M***a
Transit
10.0
/10
Reviewed 4 week(s) ago
It was a really fun stay here. I liked the room facilities and the hotel's cafe, the modern interior of the room and toilet, and the varied breakfast menu. The only downside was that I had to wait a long time to check in even though I had booked through the app and it was past check-in time.
See original
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We would also like to apologize for your late check-in. This feedback will be very helpful in improving our service in the future. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
Arif L.
Leisure
8.5
/10
Reviewed 4 week(s) ago
comfortable hotel, there is a play area for children, cool
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mr. Arif L, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
AA
Amalia A.
Staycation
10.0
/10
Reviewed 5 week(s) ago
"Had a wonderful stay at this hotel! The rooms were spotless, the staff was friendly, and the amenities were top-notch. It was the perfect place to relax and unwind. Highly recommend!" 5/5 stars!
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Ms. Amalia A,
Thank you for taking the time to share your review of our hotel. We are delighted to hear that you enjoyed your stay with us.
We truly look forward to welcoming you back in the future.
Sincerely,
Denny Rifanie
Hotel Manager
NA
Nita A.
Business
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the environment is comfortable, and the design and views are beautiful.
The rooftop is beautiful, with chairs and tables available, so you can relax in the evening.
The food is delicious.
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mrs. Nita, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Best regards, Denny Rifanie, Hotel Manager
See original
B***I
Staycation
10.0
/10
Reviewed 5 week(s) ago
All the facilities here are very good, the staff are friendly and access to everywhere is very close.
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
I***n
Leisure
8.5
/10
Reviewed 5 week(s) ago
Great hotel for families! The bonus is the kids’ play area, which kept our little ones happy and entertained. We also loved the beautiful sunset view — truly relaxing after a long day. Highly recommended
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam,
Thank you for taking the time to share your review of our hotel. We are pleased to know that you enjoyed your stay with us.
We sincerely look forward to welcoming you back in the near future.
Sincerely,
Denny Rifanie
Hotel Manager
I***n
Leisure
8.5
/10
Reviewed 5 week(s) ago
Great hotel for families! The bonus is the kids’ play area, which kept our little ones happy and entertained. We also loved the beautiful sunset view — truly relaxing after a long day. Highly recommended
1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam,
Thank you for taking the time to share your review of our hotel. We are pleased to know that you enjoyed your stay with us.
We sincerely look forward to welcoming you back in the near future.
Sincerely,
Denny Rifanie
Hotel Manager
M***r
Staycation
10.0
/10
Reviewed 5 week(s) ago
Good facilities, delicious food, decent Wi-Fi, but it gets a bit slow at night. For the smart lights, please provide information for each position so you don't press the wrong button.
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
DA
Dody A. P.
Business
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was friendly and helpful at check-in, and check-out was very efficient.
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mr. Dody a p, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Best regards, Denny Rifanie, Hotel Manager
See original
N***a
Staycation
10.0
/10
Reviewed 6 week(s) ago
A child-friendly hotel because there is an aesthetic playground on the rooftop👍👍
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Sir/Madam, Thank you for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Sincerely, Denny Rifanie, Hotel Manager
See original
E***a
8.5
/10
Reviewed 6 week(s) ago
Thank you for the service and friendliness in welcoming the guests who came. It was very impressive for us who were staying at the Aeris Hotel for the first time. Thank you
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your visit to Aeris Hotel Banjarbaru. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Denny Rifanie. Hotel Manager
See original
R***r
Staycation
6.5
/10
Reviewed 7 week(s) ago
Not in accordance with what is listed on Traveloka, it says free check-in 60 minutes early. When we arrived at the location, we had to wait until 2 o'clock, but there was someone who could check in at 1 o'clock. When asked why, the answer was. The female receptionist said the deluxe room seemed to be differentiated from the superior room..
The wifi couldn't be used, it was really slow, especially the TV was useless because the wifi was slow
Read More
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, Thank you for taking the time to tell us about your experience with Aeris Hotel Banjarbaru. I am truly sorry that you experienced something that did not meet your expectations regarding our team's service, please allow me to express my sincerest apologies. At Aeris Banjarbaru, we strive to provide better service to every guest, therefore, this feedback is very important for us to identify areas where we can make improvements. I hope to be given the opportunity to serve you better in the near future. Sincerely, Denny Rifanie. Hotel Manager
See original
E***e
10.0
/10
Reviewed 7 week(s) ago
Clean, fast and friendly service
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your visit to Aeris Hotel Banjarbaru. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Denny Rifanie. Hotel Manager
See original
RF
Rio F.
10.0
/10
Reviewed 9 week(s) ago
A pleasant stay experience, no problems during the stay and the friendliness of the staff is good, thank you, Ms. Aina, for the smooth check-out process. Next time I will come here again and invite other family members. Aeris is great😁
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your visit to Aeris Hotel Banjarbaru. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Denny Rifanie. Hotel Manager
See original
AW
Ayara W.
8.5
/10
Reviewed 9 week(s) ago
I often stay at Aeris because of the friendly and good service from Ms. Aina and the cleanliness of the rooms is also maintained, there are no obstacles for the check-in and check-out processes, it is safe.
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2025
Dear Sir/Madam, We greatly appreciate your comments regarding your visit to Aeris Hotel Banjarbaru. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Denny Rifanie. Hotel Manager
See original
Number of reviews per page
20
40
About Traveloka
Facebook
Instagram
TikTok
Youtube
Twitter
TelegramProducts
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2025 Traveloka. All rights reserved