Excellent everything

Great location, perfectly clean, exceptional breakfast. Friendly and helpful staff. Comfortable bed and quiet rooms. Fully blackout blinds which are a must during summer months. Note to future guests: the spa is only available to hotel guests during narrow morning windows Monday to Thursday, outside of which you will have to pay the usual day visitor’s entry fee. Would not be suitable for weekend visitors unless you plan for the additional costs.

Lovely staff. Very nice room.

Beautiful setting. Great breakfast

The hotel is a great choice to stay when exploring Bergen. Breakfast is fantastic and gym is well equipped. Spa is nice. A few areas to improve on; water temperature in shower frequently changes from cold to hot. We were given an accessible room when we asked for a standard room. This meant the bathroom wasn’t particularly practical for us.

Room was nice if a little on the cozy side. Really comfortable bed. Breakfast buffet was excellent and the staff very helpful.

Perfectly situated in the heart of Bergen, making it easy to explore the city on foot. The room was very clean and comfortable, although quite small and with limited storage space. The standout feature was the breakfast, which was incredible, with a great variety and high-quality options. Overall, a lovely stay in a stylish hotel with an excellent location, but the compact rooms kept it from being a full five-star experience.

Very friendly staff and great location

The location is great and the rooms are spacious and spotless. However the sushi restaurant that allegedly has a Michelin star was disappointing. The service was terrible and the sushi rice was dry. And the selection was small.

Lovely stay with great sized rooms, excellent breakfast and spa worth using.

The hotel was nice and modern. The breakfast was excellent. Location was good too. Staff was friendly. Downside: outdated room was tiny, about the same size as a cruise ship economy cabin. Two of us could not be in the bathroom at one time. Our room, was only serviced 4 days out of the 6 nights we were there and no coffee was provided for 3 days. We had to go to the front desk to retrieve coffee. It was an nespresso pod machine and after 4 days no one emptied the used pods.

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Great breakfast, well appointed hotel and nice aesthetic

Staff fantastic. Helpful in every way. Very central right in the middle of everything so close to harbour, fish market and historic buildings along water, exactly where you want to be.

Very well placed hotel, quiet and clean neighbourhood with plenty of amenities nearby. Room a little on the smaller side, but big enough for basic use, thankfully we didn't need to stay indoors all day, else it would have been rather cramped. Also, the fridge didn't exactly get cold, but was just barely cool enough for storing temperature sensitive medicines. Breakfast was good, although dairy intolerance could have been catered for better - no dairy free spreads or cheeses available when making breakfast sandwiches/rolls, and no vegan/dairy free yogurts or cakes/sweet options. Staff were exceptionally helpful and went out of their way to help where required.

The hotel was excellent. It is a great location, the check in staff were great and on the whole the restaurant staff were helpful. The gym was small but well maintained and the equipment was good. The breakfast was amazing - lots of choice and very well stocked. The Japanese restaurant for dinner was delicious. Getting drinks in the bar was a little slow as the weather was nice so the terrace was busy. I would definitely stay here again and I would recommend this to other travellers.

Wish we could have used the amenities but because of the central location of the hotel, we were in the go from morning til night! A beautiful hotel with an outstanding breakfast!

Everything was good and I would definitely consider staying again. All the usual boxes were ticked: our room was ready early, it was roomy, clean, tastefully appointed, the breakfast was excellent, the location very good. If I had to find fault and be picky, there are a couple of things which could be improved: First, there was work going on in the hotel - and at 9am there was drilling in the floor below with a heavy masonry bit. The reverberations sounded like it was directly into our bedroom wall. We were on holiday and have earned a lie in - which we expect to be able to enjoy beyond 9am. Second, the communication between the Spa and the Reception was poor. There had apparently been new rules regarding the Spa bookings recently introduced. Spa sessions of 2 hours could be booked in, but depending on the time of day, these were either complimentary as part of your stay, or chargeable extras. We booked two sessions; the first was during a chargeable period, which wasn't explained at Reception when we booked that slot, the second was during a period when the Spa was being cleaned, and so both pools were out of use - again, not explained at Reception when we booked the slot. I can't imagine we were the only guests who have fallen foul of this and the hotel should do better.

Lovely hotel, great breakfast and very good and quiet central location.

The hotel was far far too expensive for what it was. Only allowed guests to use the spa for free AM, when the plunge pools were not open; shocking really given the unbelievable price we had paid. Would never ever stay again and would not recommend it to anyone.