JW Marriott Hotel Nairobi

Explore JW Marriott Hotel Nairobi
9.8
Exceptional
From 139 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

Traveler Reviews JW Marriott Hotel Nairobi

Number of reviews per page
20
40
Top reviews
Juliet
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

JW was the best. From the staff to the rooms, food and customer service and satisfaction, I give them 10/10. If I could add to it I would because they go above and beyond to make sure your stay is to your expectations and beyond. I will definitely stay here and recommend it for your stay in Kenya. You won't regret it. Thanks you JW Marriott for the wonderful and memorable stay.
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Mitta
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very clean and incredible experience! The Masai women dressed me up in Masai attire which looked incredible!
Mitta
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The receptionist was very welcoming and very helpful! I have recently stayed at The Marriott in Amsterdam but Nairobi has exceeded my expectations! Absolutely fantastic!
Rebekah
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Best breakfast ever!
Umar
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Breakfast was fresh. The cassava was horrible though
Catherine
icon-Family
Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Wonderful Kenyan hospitality!
Samuel
icon-
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Friendly staff, latest technology in hospitality and nice ambience
Noluthando
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

JW Marriott is a perfect home away from home in Nairobi. Am never staying anywhere else when in Nairobi.
Noluthando
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

JE Marriott Nairobi is the best place to stay at in Nairobi. Affordable luxury coupled with superb service. Their breakfast is also sublime.
Hema
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Great
Roger
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very good
Jeffrey
icon-with Partner
with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

We really enjoyed our stay at the JW Marriott. The hotel is spotless and the staff was exceptional. The breakfast buffet was great and the staff were very responsive to any request. The other restaurants offered a broad variety of dining choices. Room service was fast with a good menu and they picked up the dishes quickly. The exercise room was great with the most recent cardio equipment. They have a decent variety of free weights and Lifestyle equipment with about six treadmills, some bikes, two rowing machines and an arc trainer. The pool was nice and well staffed with also an attentive staff to provide towels or poolside dining. We had the occasion to have a couples massage and both masseuse were fantastic. They gave us real massages and not just a body rub. The room is very nice with modern and stylish decorations. The shower was good size and the bathtub perfect. The only drawback was that the room seemed a little small and the mattress was terrible. Overall I think we would return for the incredible staff, dining and overall ascetic of the property. Across the street is a small mall with a 24 hour market that also sold souvenirs.
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CLAIRE
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Everything
Justin
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

This hotel is outstanding. Beautiful rooms, nicely located, and fantastic food.
Samuel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Great
neal
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Very safe hotel; akin to Fort Knox! A beautiful property with a gorgeous pool and terrific exercise room. Very friendly staff. Breakfast was fabulous!
Dan
6.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Staff seem over worked
OLUWAKAYODE
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Clean room, responsive staff and great amenities
Tamika
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
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Jakub
icon-Business
Business
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

All perfect
Number of reviews per page
20
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