When I booked, I chose a room with a balcony, but when I arrived, I couldn't find one. The receptionist decided I had to be on the first floor because I had a suitcase. It didn't make sense to me, sorry to say. There was no toilet paper. The headboard of the bed faced the toilet door. Please move it; it's unhealthy. Overall, the room, bed, and bathroom were clean and tidy. Thanks to all the staff.