It was well maintained and clean hotel.

We were at Rouen during red alert week, and we were grateful for the air conditioning. Because we booked our room with Expedia, they gave us the worst room possible, we share a wall with a service elevator and the central air unit was on our ceiling. Our AC worked but it was really loud 24/7.

This was a great place to stay in Rouen. Right across the street from the Seine. Easy walking distance to museums, restaurants and bars. The gym and pool were well kept up. I wished I had brought my swimsuit. The staff was helpful. The breakfast was great.

Clean and well located.

Sink was clogged, and though a new property it felt a bit dated. Bed is a poor memory foam that's not the best comfort. Breakfast was relatively poor. Noisy location right above a busy Boulevard, and no real view of the river due to trees so don't factor that. View is very industrial anyway. Close to old town, the church, and great restaurants. Overall a good location, but mediocre amenities.

It's a basic hotel that is convenient to the historical center. However - we arrived on a very warm night (about 80 F) and the a/c wasnt on. When we asked for it to be turned on to cool the rooms, we were told that the hotel had just won an environmental award and could not use a/c because heating was on for those who wanted it. Apparently these folks care way more about an award than their guests' comfort. I doubt I'd use Novotel again.

The room was large and well kept, the public areas were also spotlessly clean. The staff were very helpful and spoke excellent English. It is a few minutes walk from the cathedral and well situated. The restaurant food was great. Overall a lovely relaxing stay, we would stay again in a heartbeat.

Good location. Friendly staffs. Excellent restaurant. Nice room. Big space. Every thing is perfect.

Very good location. Nice room.

The room was clean and comfortable. The staff were really nice. Location is great. Restaurant is nice.

Fantastic Stay. Perfectly located for the city centre. Parking at the hotel worked well. Reception team 1st class .Engaging, helpful and knowledgeable. .Room spotless and comfortable with everything you need for a grest stay

Clean room, pleasant and welcoming staff

wish the restaurant stayed open until 10 am

New and modern hotel, spacious room with great air conditioning, very central location, walking distance to the Cathedral. Highly recommend.

Improve information regarding parking because it isn't easy to pull up to unload luggage near the hotel entrance. The parking system operates well once a client has checked-in. It is safe and secure.

Soap and shampoo were empty. Half drunk bottle of water left in the room. Sofa bed not made up despite the booking being for a family of four

Clean, comfortable, well- equipped hotel. Excellent!

Disappointing for a new hotel and for the price we paid. Poor facilities, some staff indifferent or poorly trained. Clearly the accountants have taken control, a case of massive cost cutting across the board. For example, breakfast was limited, no minibar or ironing.

Very nice hotel! Easy walk to train station, river Seine, cathedral and busy areas with music and many varied restaurants.

Interesting building brought up to modern standard in a great location for exploring the city