Staff lacking friendliness. Balcony to be shared with neighbour without notification or any kind of separation outside.
Was locked out of my room once late in the evening after key card had not been re- activated after I previously made sure my extension had been recognised at reception twice ( sincerity received no confirmation email). Had to call an emergency number who opened the door. No apology st the reception the next morning, only after I asked for one. Hotel could have had a great review from me, was it not for this occasion, the handling of it and variety of staff attitude ( from very nice to arrogant).
Breakfast was average with the same for my entire stay, tables often not set up properly.
I stayed for 11 days and not sure I would stay here again.
The children‘s playground, once done with love and great skill, is neglected. However, great buildings, animals around and a wonderful setting. Pity about some staff.
