I booked this hotel at very short notice while preparing to travel from the northeast of Scotland to visit a seriously ill family member for what was expected to be a final visit. Unfortunately, on the morning of our planned departure for the 8-hour journey, we received the sad news that our family member had passed away, meaning the trip was no longer required. We contacted the hotel immediately to explain the exceptional circumstances and respectfully requested a refund or goodwill consideration. Regrettably, the request was declined and the booking charge was upheld. While I understand that hotels operate within cancellation policies, I was disappointed by the lack of flexibility and compassion shown given the circumstances. Based on this experience, I do not feel confident recommending this company to others.

Ideal stay, convenient parking. Great room, which could only have been improved by softer pillows.

Room clean, tidy and nice. Bed was comfy Food was average, stayed for t

Immaculate room and excellent parking

Excellent room and very good fish and chips

Helpful and friendly staff, the room was clean and there were full instructions on operating the heating ( feel the cold!). The bed was very comfortable, but we both found the pillows rather firm and inflexible. Dinner was excellent, leaving us too full to sample breakfast. Plenty of parking as this is a wedding venue.

Great value , massive room and bathroom, breakfast was really good , fantastic full English

Happy with our stay at this hotel outside of Hull. Parking availability and proximity to roadways influenced our choice. Somewhat remote location, but good restaurant onsite. Safe, quiet, clean, and pleasant staff.

Nice stay

Parking was good

All of the above

Room was clean and very spacious. Staff at the reception were lovely and friendly. Bed was very comfortable.

Room was ok. Decor very tired and room was a bit cold, even with the wall mounted heater. Good value for money

Good hotel

Friendly staff

There was a small double mattress on a very large bed frame. It was not comfortable. There was only one bath towel for 2 of us. There was a saucer missing. My room wasn’t cleaned as requested ( only the bed was made) The staff were friendly.

Room was clean, bathroom clean, lovely fluffy white towels. Enough packing places in the car park. Breakfast was lovely and fresh, only found out on our second day of stay that I could have requested a tea pot. I also suggested instead of bowls with marmalade/jam, could small pots be provided to put the jam into. Two complaint, one resolved, we only had one bedside lamp on the first night, I let reception k ow and on the second day a second lamp was delivered. Main complaint was the the TV came on automatically and woke us up at 04:30 on both mornings. It was reported and an attempt to resolve it however it happened again. I couldn't sleep after that. Otherwise the staff were very friendly and we enjoyed our stay.

The room was advertised as having a bath. It was initially in the annexe next to where there was going to be a party the following night. It had no bath. It had a shower. When I asked I was moved to a room which had a bath. As I approached this room, I noticed a cold in the corridor and the room was freezing. I wanted a bath but the water was barely lukewarm. When I reported this the man said he would turn the geezer on to heat the water. However, the water was still cold that night. I will never return to this place again. Shocking

Clean hotel . Nice staff

I thought the room was very comfortable. Nice and warm too given the cold temps. I appreciated the vegan options on the menu. Would have been good to have some green and herbal option tea bags in the room. Staff particularly in the restaurant were nice and friendly.