Overall Ratings & Reviews Tudor Oaks Lodge Stevenage North

room was a few yards from the A1 with a window that i could not close.

Room number 6 had the best bathroom ever. Nice big bath for me and the missus to share at once. Very nice room too boot

Car park included litter and used mattresses lying about. Reception unattended and required a hone call. Room exceptionally basic and tired. Limited in room lighting, except the door has an opaque glass panel so light from outside shone in ll night.

All the hotel room doors have a huge frosted glass panel looking into a very bright courtyard that has very bright lights on all night until the morning sun has risen so your room is always light as everything is in the ground floor. Bed was fine, there was a heater and a telly in the room which were both okay. Bathroom door was just strange and very old with a rotting wooden window frame to the outside. Overall not terrible for the price but probably wouldn’t stop again as I need a dark room to sleep

Dreadful customer service. Unfortunately my plans changed and I had to adjust the booking. I Couldn’t get through to the hotel and the call centre was useless, couldn’t hear what they were saying and they were clueless and impolite. Was told to visit the website but it didn’t work. Went back to the phone and they told me to try again, which I did and still nothing. Customer service put the phone down on me. Based on my experience with them and wouldn’t want to book any of their hotels again

Absolutely disgusting, place needs demolishing. Smelt extremely bad, dirty and falling to bits. Tried to get a refund and neither hotels.com or the hotel would refund the stay. The place was so bad we couldn’t stay. Waste of money, hotels.com absolutely useless!

Arrived to find no one on reception with the doors locked. The mobile number to call was going straight to voice mail. Left a voice mail but still a day later no one has come back to me. Called Expedia and they tried to get in touch but with no luck. Was outside the property for just over an hour, called Expedia again who were helpful to be fair and processed a refund, but I then had to try and find another hotel in the area at gone 6pm. I was in the area staying over for work and was looking forward to having a relaxing stay before my meetings the next morning. Safe to say it wasn’t that relaxing. Avoid at all costs, happy to take your money but no one there to let you in, despite a note on reception stating that the reception is manned from 8am-8pm

After all a decent place, safe and quiet. And ill be coming back if working in the area

Place might not be perfect but i liked it. Definetly coming back if working round here again.

Worst place Ive ever stayed.

Poor service

Room too cold until the heating took effect several hours later.

Only 2 issues I had,, very minor but not knocking the place,, tv Ariel had to move for every channel,, an lights on out side al night came threw windows so hard night kip,,, black out blinds my be an option,,,, but was an exelent stay an would stay again,

Didn’t even end up staying more than 30 minutes in the property No lights, no cameras, massive window in my room so everyone can look into my room, and window on the door so everyone can see in too, faulty lock on door, there was 2 but one doesn’t even work. And the lock that does work it’s nothing more than a bathroom twisty lock, my door would budge even when “locked”. Mould behind the bed on the walls, minimal “sheet” as a cover and same goes for pillows, heater didn’t works nor the Tv, so I would’ve been bored and freezing in this room. No lock for bathroom. Went to lock my door to meet a friend, struggled to do so, and a man approaches me and tries to talk to me with a hood up and proceeds to follow me to my car. As a LONE, YOUNG WOMAN, this was my tipping point, and then I went back into the room, shaking, and handed my key back immediately to staff, and had to find alternative accommodation as this was not safe ! Have tried to contact for a refund, but nothing has come back to me yet. So yeah, worst 30 minutes of my life! Never again

Reception looked like a dumping ground for chairs and tables, room was cold, shower thermostat broken so came out like steam, dangerous raised tile in the bathroom, Floor was dangerous and the wooden slats had all come apart, only one coffee sachet and 1 milk provided...overall poor. No one around on reception to raise any of these issues beyond check in.

Wood floor broke my toe as not set properly

The place was not clean, luckily the room was OK or I'd have walked out.

on arrival there was no one to greet me i wondered around for twenty minutes before getting though to the owners. I was asked to give them my passport or driving licence as it was policy?? ive never hear of this. i refused the whole interaction was bizarre. TV in room doesnt work! no hot water to have a shower. the bath only had a shower head not bath tap so would take ages to fill? but again no hot water. no wifi no reception. The surrounding rooms litterally looked like a bomb had gone off. horrible hosts horrible location it was scary NEVER STAY HERE

Damp and dirty, would not recommend to anyone, on way to wedding, suit and dress smelt damp and place was dirty

Bedding damp, room cold, rodent in ceiling space, light streaming in through glass front door, floor uneven and breaking up, no-one on reception.