Overall Ratings & Reviews Buckingham Palace by Aeria Apartments

Clean, tidy, ease of access and great location

AMAZING Stay, thank you!!!

The good: Location was very central Apartment was spacious The not so good: They don’t provide any consumables so plan to buy your own toilet rolls. The apartment is old and tired, not luxury at all. Bad vinyl flooring coming up, shower head sprays everywhere (someone just descale it please). Double bed felt like two singles pushed together, you get the picture. Overpriced for the state of the place. Maid banging repetitively on the door early in the am for the ONCE WEEKLY cleaning and then when I told her to come back later, she didn’t come back. I guess I should have fitted into her schedule better.

Very roomy; great location; place was in good condition. Very responsive.

1) were greeted by a condescending front desk person. We were not expecting the apartment to be in the basement. 2) One hair dryer for three bedrooms 3) There was very little toiletry and insufficient soap bars and shampoos.4) The refrigerator was a freezer as everything we put in froze.5). the carpets had large stains. This was the first and the last time at this property..

Beautiful and spacious top floor 3 bedroom.

The spaciousness and location of the apartment truly is incredible! However, for the high price point, I expected more - the sofa and several curtains were visibly stained/soiled, one of the mattresses was so lumpy and uncomfortable that the user of that bedroom had quite a few poor nights sleep, and one of the shower drains was stopped up. Furthermore, there were pieces about the stay which were not well communicated- for example, you must pay for additional sets of towels. Also, it was quite confusing how to find the apartment and check-in, and there was not anyone at the counter to help. Additionally, in spite of the company wanting me to pay for additional towels, they scheduled a morning pest control appointment during my stay without my input. Overall, you are paying for the spaciousness and convenience of the location. Not necessarily a great stay.

Avoid this place by all means. Expedia should take this property off its listing service immediately. This property is unsafe and Expedia should look to offer its customers safe and reliable accommodations that are livable. This property was unlivable, with random sprinklers going off and spoiling our items, and unsafe with a faulty fire alarm. The faulty fire alarm went off for 1.5 hours with no fire in the apartment. The sprinklers went off ruining all of our items in the main living room. We have sent Expedia the video of the fire alarm going off, with the maintenance man unable to remediate the situation quickly. They had to cut the main power line - we were without power for 1-2 hours. This is a terrible property.

Not many hours hrs prior we were notified we were moved to a different property at a different location. The selected hotel had been chosen specifically for location and that it had 4 individual beds. The location of new place was less desirable. Farther from are of interest. Lift broken. Had to drag luggage up five flights of stairs. No staff. No service one bed less than we had booked. Many calls finally got one spare roll of toilet paper two days later and a spare fold out - not comparable to the bed paid for a day late. No spare linen or assistance. Was not a hotel but long stay apartment and staff were of minimal assistance. I would like full refund and less inclined to book with Expedia.

It was very close to Buckingham Palace.

Very nice apartment in a great location. Communication and instructions were outstanding.

no parking

lovely place, close to everything you would want to see.

Clean tidy and amazing value for money. The staff were amazing

El departamento esta muy amplio pero muy descuidado, todo se estaba cayendo, la limpieza deja mucho que desear y no hay ni jabón para las manos.