Staff

There’s only three bathrooms for like up to 20 people. Also only 5 showers, 2 private ones and three communal ones. It was clean enough even though sometimes it wasn’t but that’s more because of the other guests than the people cleaning. Inside the capsule the charge didn’t work for our phones and neither did two of the four lights. Also the capsule was insanely hot inside even though there was a climatisation but it was barely working. I think this is more fit for solo travellers because the lockers were also very small and could only fit one backpack.

I booked this about 3-4 weeks in advance. When I turned up they said they were overbooked and sent me to a hostel about 25 minutes taxi ride away. So went from capsules to staying in a hostel dorm, with creaky beds, people snoring, and lots of incoming light. Had an awful nights sleep. They didn’t at any point try to contact me about the overbooking, so I suspect it’s just a deliberate business practice, which by the way is not legal. The hotel refused to give me a full refund, but Expedia refunded me the total value, which pretty much says everything. Very shady business, stay away.

The manager at night treats people like they are on a shelter

Todo bien, solo no hay agua caliente en la ducha

Here’s a polished review-style rewrite: I had a very disappointing experience. When I arrived, the person handling check-in wasn’t even in the building, and I had to wait 30 minutes just to get inside. There are over 30 capsules, but only two small showers and one bathroom for everyone, which is completely inadequate. The capsule itself was tiny and made noise every time I moved, making it impossible to rest. I would never stay here again.

Stole from i Us

I liked the price, the cleanliness, the door to the capsule gives some privacy, and the location.

The shower are mixed with no place to change except outside the shower room, so really unpractical.

Amazing hostel and amazing location and friendly staff but there is not enough shower room and toilets 2 showers room and 2 toilets only in the ground floor.

Llegué a las 2am después de un concierto (que es el único motivo por el que fui a Madrid) y me dijeron que mi reserva (pagada) no era válida, me ofrecieron mandarme a otro hostal pero pagarme yo el taxi, ellos adjudicaron su fallo a “ Eso es inconveniente ya de la aplicación por donde has hecho la reserva” o sea que la culpa no se si es de Hoteles o de ellos pero el caso es que hasta las 5am yo no conseguí una cama donde poder dormir, menos mal que finalmente pudieron solucionarlo. Eso sí, la cama excelente y 0 ruidos

Witzige Art günstig zu übernachten. Mal was anderes … leider war es sehr heiß und die Lüftung war nur eine Lüftung und keine Klimaanlage. Abwicklung lief problemlos.

​​The space itself is clean and the capsule is quite comfortable. However, the experience was completely ruined by the terrible management and the staff's lack of preparation. ​By mistake, we left our keycard inside the capsule and got locked out. To make matters worse, our phones and important documents were inside the capsule, leaving us completely helpless and unable to do anything. ​The security guard on duty had no training or autonomy to solve the issue, and the hotel surprisingly does not have an emergency master card to open the doors. The guard tried to contact the hotel manager/management several times, but nobody answered the phone. ​As a result, we were left completely stranded all night. The only "solution" they offered was for us to stay awake until 7:00 AM, waiting for the cleaning staff to arrive and open the door for us. It is unacceptable for an accommodation not to have a contingency plan or a manager available to solve such a common and simple problem. I do not recommend it due to the terrible customer service.

Reservamos este lugar porque aparecía en las búsquedas como una opción cercana al aeropuerto y porque queríamos vivir la experiencia de dormir en un hotel cápsula, similar a los de Japón. Sin embargo, nuestra experiencia fue muy decepcionante. Lo primero es que el lugar no queda realmente cerca del aeropuerto ni bien conectado. No hay estaciones de metro cercanas y el trayecto en Uber desde el aeropuerto nos costó alrededor de 70 euros. Por esta razón, sentimos que la ubicación puede inducir a error a quienes reservan pensando que es una alternativa práctica para pasar la noche cerca del aeropuerto. Las cápsulas son de plástico y el aislamiento acústico es prácticamente inexistente: se escucha con total claridad todo lo que ocurre en las demás cápsulas. Además, no cuentan con aire acondicionado, lo cual hace que la estancia sea incómoda. Aunque las luces internas pueden cambiar de color, no son adecuadas para leer. También hay puntos para cargar el teléfono, pero la carga fue extremadamente lenta: durante toda la noche mi móvil apenas cargó un 15%. Nos asignaron una cápsula en el segundo piso y no había ascensor, algo importante para personas con maletas o movilidad reducida. Adicionalmente, el lugar no está bien señalizado y el nombre no es visible fácilmente desde la calle, lo que dificulta encontrarlo. Otro punto muy negativo fue la diferencia de precio. Reservamos a través de Hoteles.com y pagamos una tarifa muchísimo más alta que otra persona que llegó al mismo tiempo

Foi a primeira vez usando uma hospedagem em cápsula, gostamos da experiência, cápsulas limpas e staff atencioso

Stains on the sheets. Ac was broken so it was around 35C in the capsule and we had to sleep with the door open. Everything was wet including our towels. And there was a group of people that made noise the whole night. We didnt even get a duvet instead we got a blanket.

Habitación doble, se respeta silencio. Para pasar una noche de forma económica y ya.

Muy buen servicio! Volvería a ir sin dudarlo

No dan solución a nada

La capsule offre un véritable cocon de tranquillité. Un peu loin du centre, la vie en communauté est un peu bruyante, mais c'est une expérience à faire au moins une fois !