Lovely beach location, The rooms and surroundings were very clean. There's a Padel, tennis and football court onsite. The kids club had lots of activities and an outdoor play / swimming area. Food was also great and staff were very kind. Will definitely return.

Great facilities, stylish decor, sometimes understaffed in places which affected service

While there were many positive aspects of our stay, several service issues fell below the standard expected of a 5-star hotel, which made our overall disappointing. On arrival, we received a warm welcome, a buggy transfer to our room, and the room itself was excellent-spacious, bright & comfortable. However, we were informed a safe would be installed in our room, and despite multiple reminders over 2 days, this never happened. The main issue throughout our stay was the buggy service. On several occasions, we waited 30+ minutes after requesting transport, requiring multiple follow-ups before a buggy arrived. This was particularly frustrating when attending a wedding, as despite arranging transport in advance, no buggy arrived and we were forced to walk to the lobby while our taxi waited. The staff were consistently friendly, polite, and clearly doing their best. Unfortunately, it felt as though the buggy service was under-resourced for the size of the resort. Our final impression was also disappointing. Checkout involved a lengthy queue, largely due to early check-ins being processed, and when we eventually reached the desk there was no enquiry about our stay or farewell. That said, there were highlights. The staff's attitude was excellent, the room was beautiful, and the breakfast was outstanding. I hope the hotel reviews its buggy operations, as improving this area would significantly enhance the guest experience and better reflect the quality expected of a 5-star property.

. Rooms could be brighter and more airy.

Amazing resort with great facilities for kids all whilst being luxurious. The hotel and stay did not feel compromised for us as parents or for our toddler, will definitely be back!

We had a very nice roof terrace room looking out to beautiful country side, a sea view and views of the rock of Gibraltar. The terrace was beautifully furnished. Unfortunately the actual room was quite small for a premium priced room. Not enough space for 2 chairs, just a small, uncomfortable desk chair. Food in the several restaurants was excellent. Memorable quality breakfast breakfast.

Breakfast was excellent. Drinks at bar were very expensive. Continual pop music by pool from dawn till dusk was annoying

excellent

Gorgeous hotel and a lovely stay. The staff were very accommodating and while we did have a problem with our room- a leak from an air con unit- they were not in control of- they were quick to move us to another room. Food was good- with three restaurants to choose from. The gym facilities were excellent and the indoor pool a welcome extra as we visited at the end of October. Mornings could be a bit chilly but the afternoons were beautiful and spent by the outdoor pools. Would recommend.

Staff very helpful and friendly, bedroom (with roof terrace) was great, esp as roof terrace gave us private sunbathing space. Hotel restaurants are very over-priced, even compared to brilliant michelin chef restaurant in nearby Sotogrande (a drive away): Cortijo Santa Maria 1962, which I highly recommend. Music is far far too loud in the lounge area and by the pools. Spoils what would otherwise be a great hotel. Breakfasts are fantastic, as well as cooked, there's an array or yoghurts, nuts and fruit, plus cakes galore, should you crave sugar first thing, and cava and bloody mary's.

Pools

There is a certain poverty of words when trying to describe something truly special, but I will try my best! My stay at OKU Andalusia exceeded every expectation, and then reached even further! What you see in photos? Doesn’t even come close to how beautiful the place is. Yes, the curated style and design are absolutely stunning, but the true beauty of this place lies beyond the aesthetics - it’s in the ambiance, its energy, and above all, the people. There is a kindness here that cannot be performed. A warmth and generosity that greets you in every smile, every detail and every gesture. For 6 nights, I had the privilege of calling this place home. To leave OKU Andalusia felt almost like a comedown from ecstasy. The bittersweet ache of stepping out of a euphoric world and re-entering the mundane - this is how intoxicating the experience was. I would do it again in a heartbeat! Every single member of staff I interacted with made me feel truly seen. As if nothing was ever too much trouble, and every request was handled with such grace! I want to give special thanks to the incredible people who made my stay unforgettable: Jose, Elías, Axel, Filippo, Najim, Vanessa - just to name a few. Thank you x

Gorgeous property, kid friendly and excellent staff.

Wunderbares Hotel. Tolles Personal!

Einzigartes Getaway! Super freundliches und zuvorkommendes Personal, mega Zimmer, tolles Essen und leckere Getränke! Wollten nach sieben Nächten gar nicht mehr nach Hause ;-) Danke an alle Mitarbeiter des Oku Andalusia für diese außergewöhnliche Woche die wir nie wieder vergessen werden!

Service am Pool dauert ewig und die Lage ist nicht direkt am Strand. Personal ist nett. Schöne Anlage

Leider hatten wir einen Defekt an der Klimaanlage und mussten nach vielen Chats ein anderes Zimmer beziehen. Als neues Zimmer haben wir ein Upgrade bekommen mit schöner Terrasse, leider auch mit Mängeln behaftet. Die Balkontür ließ sich nicht richtig schließen, sodass der Türkontakt eine Fehlermeldung auf dem Display der Klimaanlage anzeigte und diese nicht funktionierte. Nach erneuter Fehlermeldung und Einsatzes der Techniker funktionierte dies halbwegs, dann auf einmal roch es aus der Lüftungsanlage sehr unangenehm. Entweder hatten wir sehr viel Pech oder es muss noch einiges ausgebessert werden. Eine Kompensation haben wir leider nicht bekommen, obwohl ich diese eingefordert habe.

Ingen grunn til å ikke velge dette hotellet. Ønsker du fred og ro må du være forberedt på mange barn.

Ett nytt hotell som ser väldigt fint ut men där personalen inte riktigt hittat sina rutiner ännu. Väldigt hög variation i bemötandet. Middagen på terrassen var tyvärr fruktansvärt dålig, övriga middagar bra!

Sauberes Zimmer | Stilvolle Anlage | Super Service