Overall Ratings & Reviews Wink Hotel Hai Phong

The hotel is newly opened, so some items are not completed yet, but it is clean and the staff is enthusiastic. This is the hotel you want because you can stay exactly 24 hours as you want, no need to check out before 12 o'clock like other hotels.

The booking code took a while to find on the system, the staff was very helpful, the hotel is beautiful, I thank the lovely staff at the hotel.

The staff is extremely professional and friendly. When I asked to check in, they proactively offered me a 24-hour stay without any additional cost. Very good services.

The hotel experience was very good, unfortunately we went on a stormy day so we couldn't experience the rooftop swimming pool, otherwise we were very satisfied.

New hotel, only 1 reception desk so customer service is overloaded. I booked 3 rooms for foreign guests to stay. When the guests arrived, they received 2 rooms, because they checked in at night, the guests did not report it until the next day. When we reported it to the guests, no one came forward to resolve it immediately, the receptionist promised to contact them again until noon but there was no response. Later, we needed to book an additional day and had to go back to the hotel to propose a plan to move the room the hotel checked in was missing to the next day. We called the hotline 4 times but no one answered, and when we went directly to the receptionist, the handling was too slow. I agree that the new hotel has many shortcomings, but if it does not improve, compared to the current price and service, it will be difficult to meet the guests again in the future. I do not rate it too bad, hoping that the hotel can upgrade to a more professional and better service.