Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience during your stay at Ecotel Surabaya 😊 We are delighted to hear that you enjoyed our excellent location, the simple and modern design of our rooms, as well as the children's playground, rooftop cafe, and infinity pool. We are also pleased that the evening atmosphere on the rooftop was one of the memorable moments of your stay. Thank you for your trust and your intention to stay with us again. We would definitely welcome you back to Ecotel Surabaya! 😁 Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Putri, Thank you for your feedback regarding your stay at Ecotel Surabaya. We apologize if the busy atmosphere made you feel uncomfortable. We appreciate this feedback and will take it into consideration to continuously improve the comfort and convenience of all our guests. We hope to welcome you back again for an even more comfortable stay. Sincerely, Satreeani M. Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Ecotel Surabaya. We are delighted to hear that you enjoyed the clean and comfortable rooms, the varied and delicious breakfast, the swimming pool, and the hotel's views. We greatly appreciate your compliments and hope to welcome you back to Ecotel Surabaya again. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Ecotel Surabaya. We are delighted to hear that our team was able to assist you with printing documents and that you found comfort in your stay on the 10th floor. Guest satisfaction and comfort are our top priority. We look forward to welcoming you back to Ecotel Surabaya again in the future. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for your wonderful review and for choosing Excotel as your accommodation. We are delighted to hear that you felt comfortable and very satisfied during your stay with us. This compliment is an encouragement to our entire team to strive for the best service and create memorable stay experiences for all our guests. We hope to welcome you back to Excotel in the future. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Farah, Thank you for choosing Excotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write such a positive review. We are delighted to hear that you found our rooms spacious, clean, and comfortable. Your positive review and your desire to choose Excotel again when visiting Surabaya is a great encouragement to our entire team. We hope to welcome you back to Excotel and provide you with another memorable, or perhaps even better, stay. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for choosing Ecotel as your preferred hotel and for your continued trust in us as your accommodation choice every time you visit Surabaya. We are delighted to know that you have always enjoyed your stay with us. We apologize for any inconvenience caused in the parking area during the renovations. We appreciate your feedback and will take it into consideration to ensure the renovations proceed smoothly and have minimal impact on guest comfort. Thank you for your understanding and loyalty. We look forward to welcoming you back to Ecotel for an even more comfortable stay on your next visit. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Akita, Thank you for taking the time to share your experience at Excotel. We are delighted to hear that the friendliness of our staff and the delicious food we served impressed you. Such compliments motivate our entire team to strive for the best service for all our guests. We hope to welcome you back to Excotel on your next stay and provide you with a similarly memorable experience. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for choosing Excotel and for taking the time to write a review. We are delighted to hear that Excotel was a good fit for your family and business travel needs. Guest satisfaction and comfort are always our top priority, and we strive to provide the best services and facilities to meet your diverse accommodation needs. We look forward to welcoming you back to Excotel in the future. Sincerely, Satriani M. Damanik, General Manager

Dear Mr. Juan, Thank you so much for your wonderful and enthusiastic review! 😄 We are delighted to hear that the service, food, facilities, and overall experience at Ecotel Design Surabaya left you satisfied and happy. This "edyann" comment makes our team very happy! 😄 Your compliments motivate us to continue providing the best possible service experience for all our guests. We hope to welcome you back to Ecotel Design Surabaya again. We hope your next visit will also be "edyann"! 🙏😊 Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for your wonderful review and kind appreciation. We are delighted to know that you enjoyed the beautiful view, delicious food, and especially our dim sum. Your positive feedback means a lot to our team and will certainly motivate us to continue providing enjoyable experiences for every guest. We look forward to welcoming you back to EXCOTEL Design Hotel Surabaya for another pleasant stay and dining experience. Warm Regards, Satriani M Damanik General Manager

Dear Valued Guest, Thank you very much for your trust in choosing Ecotel Design Hotel Surabaya, both for your business trips and this time with your family. We are delighted to hear that your experience at Anios Coffee was memorable and enjoyable. We would like to express our special thanks to Mr. Hasan and the entire team for their excellent service. For us, guest satisfaction and comfort are paramount. We appreciate your appreciation of the Ecotel team's hospitality and service. We look forward to welcoming you and your family back again in the future for an even better experience. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Indah, Thank you for taking the time to write a review and share your experience staying at Excotel. We are delighted to hear that the friendliness of our staff left a positive impression on you. However, we apologize for the inconvenience you experienced due to noise from the neighboring room disturbing your rest. Your feedback is very important to us, and we will take it into consideration and evaluate it to improve the comfort of all our guests. We hope to welcome you back to Excotel again and provide you with an even more comfortable stay on your next visit. Sincerely, Satriani M. Damanik, General Manager

Dear Melissa, Thank you for taking the time to write a review and share your thoughts on your stay at Ecotel Design Hotel Surabaya. We are delighted to hear that you enjoyed the cleanliness of your room and the swimming pool, the welcome drink like the milk tea we served, and the varied breakfast menu. We are also pleased that you enjoyed the menu at Afterdark Cafe. Your compliments motivate our entire team to continue striving to provide the best service and guest experience. We especially appreciate your feedback regarding the hotel's location, which felt somewhat far from restaurants and main roads, as well as the traffic congestion on the way back to the hotel. We understand that this may be a consideration for travelers, and your feedback will be taken into consideration to improve our guest information and suggestions. We hope to welcome you back to Ecotel Design Hotel Surabaya on your next visit. Sincerely, Satriani M. Damanik, General Manager

Dear Mr. Rino, Thank you for taking the time to provide such a detailed review and feedback regarding your stay at Ecotel Design Hotel Surabaya. We are delighted to hear that you enjoyed the hotel's refreshing and unique atmosphere, the restaurant's menu, the memorable breakfast enhanced by live music, and our rooftop amenities. Your compliments on the friendliness, responsiveness, and speed of assistance provided by our team mean a great deal to us and will motivate us to maintain this standard of service. We also greatly appreciate your feedback regarding the ceiling height in the room and hallways, the daytime temperature in the hallways, and the air conditioning taking longer to reach a comfortable temperature. We will forward this feedback to the relevant team for evaluation and improvement in the future. We look forward to welcoming you back to Ecotel Design Hotel Surabaya again and providing you with an even more comfortable and memorable stay. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Ecotel Design Hotel Surabaya. We are delighted to hear that you were impressed with the facilities, cleanliness, and interior design of our hotel. We are also very happy to hear your compliments regarding our prayer room, particularly its cleanliness and comfort. We will continue to maintain the friendliness of our staff as part of our commitment to providing the best possible service to all our guests. Your compliments motivate our entire team to strive to provide comfortable, memorable, and enjoyable stays in the future. We hope to welcome you back to Ecotel Design Hotel Surabaya again. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Intra, Thank you for taking the time to provide a positive review and feedback regarding your experience at Ecotel Design Hotel Surabaya. We are delighted to hear that you were satisfied and would recommend our hotel. Regarding your comment about the weak water pressure from the sink, we appreciate your concern and will forward it to the relevant team for evaluation and improvement in the future. We look forward to welcoming you again to Ecotel Design Hotel Surabaya with even better service and an even better stay experience. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Sofian, Thank you for taking the time to write a positive review about your stay at Ecotel Design Hotel Surabaya. We are delighted to hear that you received warm and attentive service from our team, especially during the check-in process and for fulfilling your request for prayer equipment. We appreciate your satisfaction with the cleanliness and design of the room, as well as the comfort of the bed we provided. Your compliments motivate our entire team to strive for the best service and ensure every guest has a comfortable and memorable stay. We look forward to welcoming you again, Ms. Sofian, at Ecotel Design Hotel Surabaya. Sincerely, Satriani M. Damanik, General Manager