Overall Ratings & Reviews ALT Urbana

At check-in, the front desk wanted to charge my credit card for the room, despite my having paid in advance on Expedia. She insisted it was not paid. I showed her our receipt from Expedia and immediately she saw in her system that it was paid. We were unable to use the pool or jacuzzi for the entire time we were there. The front desk said it was closed for chemicals and cleaning. It was covered and unusable the entire time. We were relaxed in our hotel room on our second night and I received a call around 11pm on my cell phone from a León number. It was a man saying he was from the front desk of ALT Urbana. He addressed me by my full name. No one knew my full name or cell phone number in León except the hotel. He said there was a car with questionable tems outside the hotel and the police were going to come and knock on our door. The hotel has a light outside of each room It is illuminated if there are guests staying in that room. That is not a safe practice. We no longer felt safe at this hotel and checked out one day early. When we checked out, a different person at the front desk wanted to charge my credit card for "the extra night" despite we were leaving a day early and despite the fact that we paid for our hotel in advance on Expedia. She insisted, and again I showed our receipt from Expedia and immediately she found in her system that everything was paid. I can not recommend this hotel.

Atendieron an mis papás súper bien. Las recámaras limpias y modernas. Excelente hotel, excelente servício al cliente.

The room was comfortable inly bad thing it did not have hot water even after plenty times telling them about it the front desks girl told you should have hot water but it never happen other than than all was good

Mostly it’s fine but it’s not convenient for everyone it’s more like for a day and enjoy it the pool the bar and that’s set !

Todo estuvo muy bien

Convenient, comfortable and not expensive

when we were checked in, we were told I'd be noise till 11 PM. We were OK with that as a noise was till three 4 AM. The showerhead was out of order very hard to take a shower. I'm a little disappointed hopefully they'll be some reimbursement.

Es un hotel muy bonito, comodo y moderno. Esta cerca del centro y a poca distancia de restaurantes y comercios. Hice y pague la reservacion atraves de Hotels.com. El hotel dijo que no estaba pagada la reservacion y me cobraron otra vez.

Muy limpio todo y nuevo el servicio excelente

Muy amigables y amables. Buen servicio y limpieza. Solo un dia de estadia y ninguna queja u observación. Excelente

Muy bien, pero la verdad el que no estuviera la alberca en servicio fue algo que bajó el nivel de la experiencia, ya que fue uno de los principales motivos por lo que reservé. El desayuno también muy rico, pero estaría bien un jugo, pequeño pan y algo de frijoles para acompañar los chilaquiles. Ya la proteína entiendo es costo aparte.

Muy buen hotel aunque estaba clausurado el aérea de la alberca

Música muy fuerte

Excelente atención en recepción, solucionando algunos inconvenientes

Es muy agusto

Excelente, personal amable, limipio y moderno!

Las instalaciones están bien, el personal súper amable, pero en si la habitación muy incómoda desde la almohada hasta lo apretado del baño, mucho ruido no se descansa, todos los ruidos y voces se escuchan como si estuvieran dentro de la habitación.

Todo me gustó

En general excelente, el concepto y ambiente.

Me encantó el hotel, que solo sea para adultos. lo que no me gustó fue que se iba la luz en el segundo piso muy seguido, y que no había un teléfono en la habitación para hacer la comunicación un poco más fácil