Y***i

8.2

/10

Reviewed 31 week(s) ago

As for the staff, they are very good, just a little suggestion: for VIP class room facilities, perhaps a drinking water heater, tea, coffee and sugar along with bottled water could be provided, bathroom necessities such as small toothpaste and toothbrushes could also be added... the quality of the room is very good... it would be even better if breakfast was provided. Thank you.

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F***l

10.0

/10

Reviewed 33 week(s) ago

Comfortable, good service, friendly.

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a***i

5.7

/10

Reviewed 56 week(s) ago

I stayed here because I ran out of hotels. All the hotels in Balikpapan were unreasonably full due to the Dekranasda event and the minister's wife's entourage. Look at the rating on Google Maps, it's 5, but I don't know who's satisfied with their stay here. You can see the condition of the room in my photo. When I arrived, it was still dirty and uncomfortable. The plus point is the friendly receptionist who immediately helped clean the room. Sorry, I don't recommend staying here.

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Accommodation's Reply

26 Jul 2025

Dear Guest, Thank you for taking the time to share your experience with us. On behalf of Guest House 268, I would like to apologize for the check-in process you experienced, where upon your arrival, your room was still dirty and not ready. I acknowledge that what you experienced was not the standard of service we expect, and I deeply regret the inconvenience caused. Your feedback is very important to us and I will immediately share it with my team for future evaluation and improvement. I am also very happy to hear that you were satisfied with one of our staff who immediately helped you clean the room. We hope to welcome you back again in the future for a more comfortable and enjoyable experience. Sincerely, Noel Tote. Property Manager.

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I***h

Leisure

6.7

/10

Reviewed 57 week(s) ago

I arrived at 23:00 and had already written a statement that the room was not ready, there were no towels, trash cans or tissues.

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3 people find it helpful

Accommodation's Reply

26 Jul 2025

Dear Guest, Thank you for taking the time to share your experience with us. On behalf of Guest House 268, I would like to apologize for the check-in process you experienced, where upon your arrival, your room was still dirty and not ready. I acknowledge that what you experienced was not the standard of service we expect, and I deeply regret any inconvenience this has caused. Your feedback is very important to us and I will immediately share it with my team for future evaluation and improvement. We look forward to welcoming you back in the future with a more comfortable and enjoyable experience. Sincerely, Noel Tote, Property Manager

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Guest House 268

Overall Ratings & Reviews Guest House 268

7.5

7.5

8.0

8.2

8.2

Traveler Reviews Guest House 268