Tyler
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
I arrived at this hotel for a 5 night stay as a home base in Belgium. My room was 26 degrees, in May. I had not slept for 30 hours and all I wanted was to sleep. I turned on the AC and the temperature rose from 26 to 28. I went to the front desk and they informed me that AC is not on this time of year (it's May) and to open my windows and turn the AC off. The temperature stayed around 27 degrees (around 80.) I went 3 hours later to the front desk and the assured me maintenance would be there in 30 minutes. Maintenance did not do anything. I did not sleep. Also, the bathrooms are "wet rooms" where the shower water covers the floor by the sink and toilet. This is not what you want when using the restroom at night... My temperature stayed above 26.5 the entire night with the windows open hearing the very busy traffic noise. In the morning, I checked out and moved to the Marriott. The hotel never contacted me nor gave me any refund or credit or apology. The front desk worker was nice and the restaurant bar was nice but that's about it. The location is slightly sketchy and not nice looking. I paid $1000 for 1 sleepless night. This is the single worst hotel experience I have ever had. Instead, I recommend the Grand Place Marriott which was infinitely better in terms of location and comfort.
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